Template

Concierge and Executive Lounge Audit Checklist

by Nancy Beckley, from the Community

10+

Use this audit checklist to evaluate concierge, club, signature, and executive hotel lounges. Capture guest interaction details, verify staff coverage at peak times, and review cleanliness and table turnover. Assess food and beverage quality, presentation, and availability without long waits. Record wait times, add photos, and note opportunities to enhance loyalty recognition and proactive service. Ideal for hospitality teams standardizing lounge service and guest experience.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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2024 Brand Standards Audit Checklist for Hotels
Use this 2024 Brand Standards Audit to evaluate hotel operations against Sheraton and Marriott requirements. The checklist covers telephone etiquette, arrival and valet, check-in and loyalty recognition, lobby styling and sensory elements, bar and restaurant service, in-room dining, concierge, service recovery, guestrooms, corridors, elevators, executive lounge, fitness center, pool and spa. It also includes food safety practices and sustainability standards. Ideal for hotel managers and auditors to verify compliance, elevate guest experience, and track corrective actions.
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Concierge Service Quality Checklist
This hotel concierge request checklist helps evaluate guest interactions and service delivery across the concierge function. It covers phone and digital response times, proper greetings, hold etiquette, clear and calm communication, use of guest names, and personalized recommendations. It assesses cross-department coordination, knowledge of hotel offerings, and the ability to provide directions and transportation options, including green mobility. Appearance and professionalism standards are included, alongside SLAs for in-house and pre-arrival requests. Use this template to audit service quality, identify training needs, and elevate guest experience.
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BSA 2022 Brand Standards Audit Checklist
Conduct comprehensive hotel brand standards audits with this BSA 2022 checklist. Cover every guest touchpoint and facility area including arrival and valet, check-in, bar and lounge, room service, executive lounge, concierge, restaurants, service quality, bedrooms and bathrooms, elevators, corridors, lobbies, public restrooms, meeting and function spaces, fitness center, pool, spa and locker rooms, back of house, and food safety. Use it to rate compliance, document issues with notes and photos, and drive corrective actions to maintain consistency and elevate guest experience across your property.
by Sheraton Lima Mod, from the Community
Downloads: 0
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Executive MOD Checklist

Use this Executive MOD Checklist to assess hotel operations across guest arrival, concierge and reception, VIP room inspection, club lounge, public areas and pool, gym, spa, and multiple dining venues including tea lounge, restaurant, in room dining and patisserie. Verify cleanliness, staffing, maintenance, safety, and service standards, including lighting, amenities, replenishment, and colleague behavior. Capture guest engagement notes, follow up actions, and management presence to drive consistent service quality and operational excellence.

by Santosh Sharma, from the Community

10+

Get

Template

2024 Brand Standards Audit Checklist for Hotels

Use this 2024 Brand Standards Audit to evaluate hotel operations against Sheraton and Marriott requirements. The checklist covers telephone etiquette, arrival and valet, check-in and loyalty recognition, lobby styling and sensory elements, bar and restaurant service, in-room dining, concierge, service recovery, guestrooms, corridors, elevators, executive lounge, fitness center, pool and spa. It also includes food safety practices and sustainability standards. Ideal for hotel managers and auditors to verify compliance, elevate guest experience, and track corrective actions.

by Roselyn AngelaLutunatabua, from the Community

10+

Get

Template

Concierge Service Quality Checklist

This hotel concierge request checklist helps evaluate guest interactions and service delivery across the concierge function. It covers phone and digital response times, proper greetings, hold etiquette, clear and calm communication, use of guest names, and personalized recommendations. It assesses cross-department coordination, knowledge of hotel offerings, and the ability to provide directions and transportation options, including green mobility. Appearance and professionalism standards are included, alongside SLAs for in-house and pre-arrival requests. Use this template to audit service quality, identify training needs, and elevate guest experience.

by Crisdean Porciani, from the Community

10+

Get

Template

BSA 2022 Brand Standards Audit Checklist

Conduct comprehensive hotel brand standards audits with this BSA 2022 checklist. Cover every guest touchpoint and facility area including arrival and valet, check-in, bar and lounge, room service, executive lounge, concierge, restaurants, service quality, bedrooms and bathrooms, elevators, corridors, lobbies, public restrooms, meeting and function spaces, fitness center, pool, spa and locker rooms, back of house, and food safety. Use it to rate compliance, document issues with notes and photos, and drive corrective actions to maintain consistency and elevate guest experience across your property.

by Sheraton Lima Mod, from the Community

Get

Concierge and Executive Lounge Audit Checklist

About author

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Executive MOD Checklist

2024 Brand Standards Audit Checklist for Hotels

Concierge Service Quality Checklist

BSA 2022 Brand Standards Audit Checklist

You might also like

Executive MOD Checklist

2024 Brand Standards Audit Checklist for Hotels

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BSA 2022 Brand Standards Audit Checklist