Template

2024 Brand Standards Audit Checklist for Hotels

by Roselyn AngelaLutunatabua, from the Community

10+

Use this 2024 Brand Standards Audit to evaluate hotel operations against Sheraton and Marriott requirements. The checklist covers telephone etiquette, arrival and valet, check-in and loyalty recognition, lobby styling and sensory elements, bar and restaurant service, in-room dining, concierge, service recovery, guestrooms, corridors, elevators, executive lounge, fitness center, pool and spa. It also includes food safety practices and sustainability standards. Ideal for hotel managers and auditors to verify compliance, elevate guest experience, and track corrective actions.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
BSA 2022 Brand Standards Audit Checklist
Conduct comprehensive hotel brand standards audits with this BSA 2022 checklist. Cover every guest touchpoint and facility area including arrival and valet, check-in, bar and lounge, room service, executive lounge, concierge, restaurants, service quality, bedrooms and bathrooms, elevators, corridors, lobbies, public restrooms, meeting and function spaces, fitness center, pool, spa and locker rooms, back of house, and food safety. Use it to rate compliance, document issues with notes and photos, and drive corrective actions to maintain consistency and elevate guest experience across your property.
by Sheraton Lima Mod, from the Community
Downloads: 0
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Template
OMADM BSA Full Audit Checklist
This full BSA audit template supports Marriott hotel operations at Omaha Marriott Downtown at the Capitol District. It guides evaluators through arrival and lobby experience, check in, mobile check in, room service and Fresh Bites, concierge and executive lounge, restaurant service and buffet, guestrooms and bathrooms, public spaces, elevators and corridors, fitness center, meeting spaces, and back of house. It includes food safety checks, cleanliness and condition standards, guest service behaviors, brand identity and collateral, technology and internet compliance, and sustainability practices. Use it to measure compliance, identify gaps, and standardize hotel brand standards.
by Ken Peck, from the Community
Downloads: 30+
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Template
Sheraton Brand Standards Audit 2017 Checklist
This Sheraton Brand Standards Audit 2017 full checklist guides hotel teams through a complete property review. It covers arrival and lobby experience, check in, lobby bar, restaurant and in room dining service, Sheraton Club, and guestroom standards including safety devices, bedding, amenities, televisions, coffee and water, refreshment centers, and cleanliness. It includes fitness center, pool, spa and meeting space requirements, public area maintenance, business services, recycling, lighting, elevators and corridors. Food safety practices, equipment maintenance and documentation are also included to help ensure consistent brand compliance.
by Sandra Teixeira, from the Community
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Template
LQA Brand Standards 2023
Use this LQA Brand Standards 2023 checklist to audit hotel operations and guest experience from pre arrival to departure. Review service etiquette, arrival and departure, front desk, concierge, housekeeping and turndown, dining and bar, in room dining, breakfast, wellness and spa, transport, digital touchpoints, security, and property presentation. Capture findings, attach evidence, and assign corrective actions to drive consistency, meet brand expectations, and elevate quality across hotels and resorts.
by Charlotte-Elizabeth Garwood, from the Community
Downloads: 10+
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2024 Brand Standards Audit Checklist for Hotels

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BSA 2022 Brand Standards Audit Checklist

OMADM BSA Full Audit Checklist

Sheraton Brand Standards Audit 2017 Checklist

LQA Brand Standards 2023

You might also like

BSA 2022 Brand Standards Audit Checklist

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LQA Brand Standards 2023