WF House Proud Truckstop Checklist

This comprehensive truckstop checklist helps managers assess overall site standards across customer experience, safety, and compliance. It covers entrances, car parks, HGV and coach areas, first impressions, and cleanliness. Detailed sections audit male and female toilets, showers, Changing Places disabled facilities, baby changing, and colleague amenities. Back-of-house areas, offices, and safety controls are reviewed, including fire safety, first aid, pest control, risk assessments, and emergency procedures. Food operations are evaluated in the filling station, cafe, and kitchen for temperature control, cleaning schedules, allergen management, equipment condition, and staff hygiene. Additional checks include rear-of-building security, colleague communication and training, customer service quality, and overall impressions to drive continuous improvement.