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In Room Dining Service Certification

40+

Use this in room dining sequence of service certification to train and assess hotel order takers and servers. It covers tray and table setup, temperature control, delivery timing, guest greeting and seating, food and beverage presentation, plus one service touches, check presentation, and tray retrieval. The checklist emphasizes cleanliness, accuracy, and a restaurant like experience in guest rooms, helping luxury resorts maintain consistent standards and elevate guest satisfaction. Includes guidance on handling delays, do not disturb signs, and courteous departures.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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In-Room Dining Service Audit Checklist
This in-room dining service checklist helps hotels audit every step of the guest experience, from telephone order-taking to delivery and tray pickup. It covers server etiquette, timing, uniform and grooming, room entry procedures, table setup, wine presentation, and closing. It also includes minibar and coffee setup checks, brand standards, and 24/7 offering compliance. Use it to standardize procedures, boost guest satisfaction, and ensure consistent food and beverage quality.
by Gustavo Movilla, from the Community
Downloads: 0
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Template
Buffet Breakfast Service Checklist
This buffet breakfast service checklist standardizes front-of-house and kitchen operations for a hotel or restaurant breakfast service. It covers service standards, staff grooming, greeting and seating protocols, and a complete operating sequence for hostess and servers, including beverage service for water, coffee, tea, and specialty drinks. Guidance includes tray handling, glassware etiquette, table resetting and maintenance, napkin handling, and guest interactions using courteous language. Kitchen checkpoints verify food quality, presentation, temperature control for hot and cold items, and correct labeling. Use this template to streamline service, improve consistency, and elevate the guest experience while maintaining safety and quality.
by Jonathan S. G., from the Community
Downloads: 20+
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Template
In-Room Dining Service Audit - Short Form
This short in-room dining service audit helps hotel teams evaluate every step of the guest experience. It covers telephone etiquette and warm greetings, accurate order taking with timing quotes and upselling, and on-time delivery expectations. Use it to verify professional presentation, table and tray setup, proper accompaniments and service items, and accurate check presentation with tray pickup instructions. Assess food quality, portioning, temperature, and preparation to request. Confirm guest name usage, warm closures, proactive service recovery, and positive emotional engagement aligned with Ritz-Carlton standards.
by Orion Pritchett, from the Community
Downloads: 0
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Template
In-Room Dining Service Standards Checklist
This in-room dining service checklist helps hotel teams deliver a five-star guest experience aligned with Forbes Travel Guide and internal QA standards. It covers call handling, greeting and personalization, dietary inquiries, quoted delivery times, door approach and entry etiquette, table setup, beverage service, wine presentation, seating comfort, food quality and temperature, accurate order delivery, condiment presentation, check handling, and courteous closures. It also audits cleanliness of trays, linens, serviceware, and timely clearing to restore the room’s original condition.
by Ana Yerzhanova, from the Community
Downloads: 10+
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In-Room Dining Service Audit Checklist

This in-room dining service checklist helps hotels audit every step of the guest experience, from telephone order-taking to delivery and tray pickup. It covers server etiquette, timing, uniform and grooming, room entry procedures, table setup, wine presentation, and closing. It also includes minibar and coffee setup checks, brand standards, and 24/7 offering compliance. Use it to standardize procedures, boost guest satisfaction, and ensure consistent food and beverage quality.

by Gustavo Movilla, from the Community

Get

Template

Buffet Breakfast Service Checklist

This buffet breakfast service checklist standardizes front-of-house and kitchen operations for a hotel or restaurant breakfast service. It covers service standards, staff grooming, greeting and seating protocols, and a complete operating sequence for hostess and servers, including beverage service for water, coffee, tea, and specialty drinks. Guidance includes tray handling, glassware etiquette, table resetting and maintenance, napkin handling, and guest interactions using courteous language. Kitchen checkpoints verify food quality, presentation, temperature control for hot and cold items, and correct labeling. Use this template to streamline service, improve consistency, and elevate the guest experience while maintaining safety and quality.

by Jonathan S. G., from the Community

20+

Get

Template

In-Room Dining Service Audit - Short Form

This short in-room dining service audit helps hotel teams evaluate every step of the guest experience. It covers telephone etiquette and warm greetings, accurate order taking with timing quotes and upselling, and on-time delivery expectations. Use it to verify professional presentation, table and tray setup, proper accompaniments and service items, and accurate check presentation with tray pickup instructions. Assess food quality, portioning, temperature, and preparation to request. Confirm guest name usage, warm closures, proactive service recovery, and positive emotional engagement aligned with Ritz-Carlton standards.

by Orion Pritchett, from the Community

Get

Template

In-Room Dining Service Standards Checklist

This in-room dining service checklist helps hotel teams deliver a five-star guest experience aligned with Forbes Travel Guide and internal QA standards. It covers call handling, greeting and personalization, dietary inquiries, quoted delivery times, door approach and entry etiquette, table setup, beverage service, wine presentation, seating comfort, food quality and temperature, accurate order delivery, condiment presentation, check handling, and courteous closures. It also audits cleanliness of trays, linens, serviceware, and timely clearing to restore the room’s original condition.

by Ana Yerzhanova, from the Community

10+

Get

In Room Dining Service Certification

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In-Room Dining Service Audit Checklist

Buffet Breakfast Service Checklist

In-Room Dining Service Audit - Short Form

In-Room Dining Service Standards Checklist

You might also like

In-Room Dining Service Audit Checklist

Buffet Breakfast Service Checklist

In-Room Dining Service Audit - Short Form

In-Room Dining Service Standards Checklist