Template

Hotel Turndown Service Checklist

by Beatrice Manno, from the Community

10+

Use this hotel turndown service checklist to deliver a consistent evening setup for guests. It covers bed turndown, closing curtains, setting lighting and TV, removing in-room dining items, emptying trash, vacuuming floors, replenishing glassware and paper products, refreshing amenities when two-thirds depleted, tipping toilet paper, and resetting the guestroom. The bathroom second clean includes wiping countertops, cleaning sink, tub, shower, toilet, and floors, plus placing a bathmat and replenishing towels. Staff are guided to straighten guest belongings, fold clothing, pair shoes, and arrange newspapers for a polished, welcoming room.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
SR Turndown Inspection Checklist
This SR Turndown Inspection Checklist helps hotel housekeeping teams deliver a consistent evening service. It covers arranging toiletries and amenities with linen placement, refolding tissues, replacing used towels, replenishing amenities, and cleaning bedroom surfaces. Tasks include emptying wastebaskets, closing blackout drapes and sheers, refreshing ice, replacing and polishing glasses, removing decorative pillows, and presenting a neat turndown tray with laundry slips, bags, breakfast menu, shoeshine info, and weather card. It also guides placing water and glasses at bedside, TV and remote positioning, organizing guest clothing and shoes, straightening reading materials, and setting the right ambiance with dimmed lighting and music. Includes sections for comments, media, and feedback.
by Kevin Dunne, from the Community
Downloads: 10+
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Template
RCR Housekeeping Checklist
The RCR Housekeeping checklist helps hotel teams deliver consistent day service and turndown while meeting luxury brand standards. It covers greeting and presentation, timely room servicing, straightening guest belongings, replenishing room products, odor control and trash removal. Detailed bedroom and bathroom tasks include cleaning and condition checks for surfaces, fixtures, linens and floors, plus verification of safety features such as smoke detectors and door hardware. The guide aligns amenities, minibar and coffee setup with brand specifications and includes evening ambience steps for turndown with refreshed products and bedside water. Use this template to audit rooms, maintain quality and elevate guest experience.
by Rizwan Ahmed, from the Community
Downloads: 20+
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Template
Housekeeping Turndown Service Checklist
This hotel housekeeping turndown service checklist guides staff through a consistent nightly routine. It covers guest greeting etiquette and door protocol, bed preparation steps for king and twin rooms, and handling extra beds or cribs. Tasks include arranging pillows and linens, placing amenities like water, slippers, and candy, setting lights, and organizing pajamas. The bathroom section details trash removal, cleaning fixtures and mirrors, restocking paper goods and amenities, laundering and replacing towels per eco policy, and final wipe down. Final checks include turning on the TV to the designated channel and a full visual inspection to ensure a welcoming room for guests.
by Jonathan S. G., from the Community
Downloads: 20+
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Template
Hotel Turndown Service Quality Checklist
This hotel turndown checklist helps housekeeping teams deliver a consistent and discreet evening service. It covers guest communication etiquette timing and room entry procedures. Use it to verify bedding preparation clothing and shoe arrangement amenity replenishment and removal of used dishes and debris. The checklist includes bathroom touch points and linen quality standards and supports environmental preference programs. It also reinforces professional appearance and conduct so guests return to a tidy comfortable room.
by Crisdean Porciani, from the Community
Downloads: 10+
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Hotel Turndown Service Checklist

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