This SPK Customer Journey Q3 checklist supports business reviews and Operational Standards by assessing the end to end pub experience from a customer viewpoint. It covers approach and exterior presentation, signage, reasons to visit, and entry welcome. Inside, it reviews staffing visibility and leadership, uniforms, shift planning, and guest acknowledgement. Atmosphere checks include lighting, TVs and commentary, music level, temperature, and odours. Cleanliness and maintenance span floors, tables, menus, furniture, fixtures, and POS. Bar standards address glassware, taps and craft offerings, merchandising, fridges, and payment devices. Facilities include toilets and accessible areas, while outdoor spaces review cleanliness, lighting, heating, furniture, paving, and safety. A final section captures excellence and pride points for sharing best practice.
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