This OSSE SPK Q3 customer journey checklist helps pub and bar teams assess the experience from a guest’s perspective. It covers approach and signage, staff presence and welcome, shift leadership, atmosphere (lighting, music, temperature, odor), internal cleanliness and table reset, menu display and QR prompts, furniture and fixtures condition, bar merchandising and equipment, product availability and upsell focus, allergy prompts, toilets condition and amenities, and garden/outdoor areas including heating, lighting, and safety. Use it during business reviews to benchmark standards, identify issues, capture best practices, and drive consistent service quality and compliance.
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