Template

Pub Customer Journey Checklist

by Murray Greer, from the Community

10+

Use this customer journey checklist to review pub operations from the guests point of view. Assess approach and signage, entry experience, staff presentation, and management presence. Evaluate atmosphere, lighting, music, and temperature. Inspect floors, menus, furniture, and POS displays. Audit bar merchandising, taps and fridges, and payment devices. Check toilet cleanliness and facilities. Review garden spaces, lighting and safety. Capture photos of best practice to support business reviews and OSSE standards.

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Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
SPK Customer Journey Q3 Review Checklist
This SPK Customer Journey Q3 checklist supports business reviews and Operational Standards by assessing the end to end pub experience from a customer viewpoint. It covers approach and exterior presentation, signage, reasons to visit, and entry welcome. Inside, it reviews staffing visibility and leadership, uniforms, shift planning, and guest acknowledgement. Atmosphere checks include lighting, TVs and commentary, music level, temperature, and odours. Cleanliness and maintenance span floors, tables, menus, furniture, fixtures, and POS. Bar standards address glassware, taps and craft offerings, merchandising, fridges, and payment devices. Facilities include toilets and accessible areas, while outdoor spaces review cleanliness, lighting, heating, furniture, paving, and safety. A final section captures excellence and pride points for sharing best practice.
by Murray Greer, from the Community
Downloads: 10+
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Template
OSSE SPK Customer Journey Checklist (Q3)
This OSSE SPK Q3 customer journey checklist helps pub and bar teams assess the experience from a guest’s perspective. It covers approach and signage, staff presence and welcome, shift leadership, atmosphere (lighting, music, temperature, odor), internal cleanliness and table reset, menu display and QR prompts, furniture and fixtures condition, bar merchandising and equipment, product availability and upsell focus, allergy prompts, toilets condition and amenities, and garden/outdoor areas including heating, lighting, and safety. Use it during business reviews to benchmark standards, identify issues, capture best practices, and drive consistent service quality and compliance.
by Murray Greer, from the Community
Downloads: 0
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Checklist 5S para Ventas Renault Selection
This OSSE SPK Q3 customer journey checklist helps pub and bar teams assess the experience from a guest’s perspective. It covers approach and signage, staff presence and welcome, shift leadership, atmosphere (lighting, music, temperature, odor), internal cleanliness and table reset, menu display and QR prompts, furniture and fixtures condition, bar merchandising and equipment, product availability and upsell focus, allergy prompts, toilets condition and amenities, and garden/outdoor areas including heating, lighting, and safety. Use it during business reviews to benchmark standards, identify issues, capture best practices, and drive consistent service quality and compliance.
by Murray Greer, from the Community
Downloads: 0
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Template
Full Venue Audit Checklist
This full venue audit checklist helps hospitality teams assess the entire guest journey and site standards. Review exterior approach, signage, lighting, and cleanliness before entry. Evaluate welcome, door staff, uniforms, shift leadership, and customer acknowledgment. Check ambience including music, TVs, temperature, and odors. Inspect floors, furniture, menus, fixtures, and POS. Audit the bar for glassware, taps, merchandising, fridges, and cleanliness, plus payment terminals and tills. Include toilet hygiene, fixtures, consumables, and handwashing facilities, and assess outdoor or garden areas, lighting, furniture, paving, and safety. Use it to standardize inspections, identify maintenance issues, and improve guest experience.
by Murray Greer, from the Community
Downloads: 0
Get

SPK Customer Journey Q3 Review Checklist

This SPK Customer Journey Q3 checklist supports business reviews and Operational Standards by assessing the end to end pub experience from a customer viewpoint. It covers approach and exterior presentation, signage, reasons to visit, and entry welcome. Inside, it reviews staffing visibility and leadership, uniforms, shift planning, and guest acknowledgement. Atmosphere checks include lighting, TVs and commentary, music level, temperature, and odours. Cleanliness and maintenance span floors, tables, menus, furniture, fixtures, and POS. Bar standards address glassware, taps and craft offerings, merchandising, fridges, and payment devices. Facilities include toilets and accessible areas, while outdoor spaces review cleanliness, lighting, heating, furniture, paving, and safety. A final section captures excellence and pride points for sharing best practice.

by Murray Greer, from the Community

10+

Get

Template

OSSE SPK Customer Journey Checklist (Q3)

This OSSE SPK Q3 customer journey checklist helps pub and bar teams assess the experience from a guest’s perspective. It covers approach and signage, staff presence and welcome, shift leadership, atmosphere (lighting, music, temperature, odor), internal cleanliness and table reset, menu display and QR prompts, furniture and fixtures condition, bar merchandising and equipment, product availability and upsell focus, allergy prompts, toilets condition and amenities, and garden/outdoor areas including heating, lighting, and safety. Use it during business reviews to benchmark standards, identify issues, capture best practices, and drive consistent service quality and compliance.

by Murray Greer, from the Community

Get

Template

Checklist 5S para Ventas Renault Selection

by Murray Greer, from the Community

Get

Template

Full Venue Audit Checklist

This full venue audit checklist helps hospitality teams assess the entire guest journey and site standards. Review exterior approach, signage, lighting, and cleanliness before entry. Evaluate welcome, door staff, uniforms, shift leadership, and customer acknowledgment. Check ambience including music, TVs, temperature, and odors. Inspect floors, furniture, menus, fixtures, and POS. Audit the bar for glassware, taps, merchandising, fridges, and cleanliness, plus payment terminals and tills. Include toilet hygiene, fixtures, consumables, and handwashing facilities, and assess outdoor or garden areas, lighting, furniture, paving, and safety. Use it to standardize inspections, identify maintenance issues, and improve guest experience.

by Murray Greer, from the Community

Get

Pub Customer Journey Checklist

About author

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SPK Customer Journey Q3 Review Checklist

OSSE SPK Customer Journey Checklist (Q3)

Checklist 5S para Ventas Renault Selection

Full Venue Audit Checklist

You might also like

SPK Customer Journey Q3 Review Checklist

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Checklist 5S para Ventas Renault Selection

Full Venue Audit Checklist