Template

Room Service Checklist for Hotels

by Thu Huynhbao, from the Community

This room service checklist helps hotel teams deliver consistent in-room dining. It covers receiving orders, coordinating with kitchen and bar, preparing trolleys, hygiene and uniform standards, greeting guests, table setup, order confirmation, bill presentation, timely clearing, and satisfaction checks. Use it to improve service quality, speed, and compliance across properties.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
In-Room Dining Service Audit Checklist
This in-room dining service checklist helps hotels audit every step of the guest experience, from telephone order-taking to delivery and tray pickup. It covers server etiquette, timing, uniform and grooming, room entry procedures, table setup, wine presentation, and closing. It also includes minibar and coffee setup checks, brand standards, and 24/7 offering compliance. Use it to standardize procedures, boost guest satisfaction, and ensure consistent food and beverage quality.
by Gustavo Movilla, from the Community
Downloads: 0
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Template
In-Room Dining Service Standards Checklist
This in-room dining service checklist helps hotel teams deliver a five-star guest experience aligned with Forbes Travel Guide and internal QA standards. It covers call handling, greeting and personalization, dietary inquiries, quoted delivery times, door approach and entry etiquette, table setup, beverage service, wine presentation, seating comfort, food quality and temperature, accurate order delivery, condiment presentation, check handling, and courteous closures. It also audits cleanliness of trays, linens, serviceware, and timely clearing to restore the room’s original condition.
by Ana Yerzhanova, from the Community
Downloads: 10+
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Template
In Room Dining Service Checklist
Use this checklist to evaluate in room dining service against Forbes and QA standards. It covers phone etiquette, order taking, dietary needs, quoted delivery times, door and entry protocol, in room table setup, beverage and wine service, food quality and presentation, portioning and temperature, staff appearance and professionalism, cross departmental communication, accurate billing and guest acknowledgment, cleanliness of carts, linens and serviceware, and timely removal of trays with room reset.
by Mette Kiers, from the Community
Downloads: 10+
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Template
Room Service Quality Control Checklist
This room service quality control checklist helps hotel teams assess every stage of in room dining. It covers call handling standards, greetings and use of the guest name, clear communication, and proactive checks for dietary needs and allergies. It emphasizes anticipatory service, cross department coordination, and professional appearance. Delivery standards include quoted delivery times, correct and complete orders, elegant table setup, beverage service in the room, and seating comfort. Food criteria focus on temperature, freshness, seasoning, portioning, accuracy, and presentation. The checklist also verifies availability of health conscious options, sustainably sourced items, and efforts to reduce single use plastic. Post service steps include timely removal of dishes and returning the room to its original state. The goal is to drive consistent, gracious, and personalized room service that meets brand standards and elevates the guest experience.
by Crisdean Porciani, from the Community
Downloads: 10+
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In-Room Dining Service Audit Checklist

This in-room dining service checklist helps hotels audit every step of the guest experience, from telephone order-taking to delivery and tray pickup. It covers server etiquette, timing, uniform and grooming, room entry procedures, table setup, wine presentation, and closing. It also includes minibar and coffee setup checks, brand standards, and 24/7 offering compliance. Use it to standardize procedures, boost guest satisfaction, and ensure consistent food and beverage quality.

by Gustavo Movilla, from the Community

Get

Template

In-Room Dining Service Standards Checklist

This in-room dining service checklist helps hotel teams deliver a five-star guest experience aligned with Forbes Travel Guide and internal QA standards. It covers call handling, greeting and personalization, dietary inquiries, quoted delivery times, door approach and entry etiquette, table setup, beverage service, wine presentation, seating comfort, food quality and temperature, accurate order delivery, condiment presentation, check handling, and courteous closures. It also audits cleanliness of trays, linens, serviceware, and timely clearing to restore the room’s original condition.

by Ana Yerzhanova, from the Community

10+

Get

Template

In Room Dining Service Checklist

Use this checklist to evaluate in room dining service against Forbes and QA standards. It covers phone etiquette, order taking, dietary needs, quoted delivery times, door and entry protocol, in room table setup, beverage and wine service, food quality and presentation, portioning and temperature, staff appearance and professionalism, cross departmental communication, accurate billing and guest acknowledgment, cleanliness of carts, linens and serviceware, and timely removal of trays with room reset.

by Mette Kiers, from the Community

10+

Get

Template

Room Service Quality Control Checklist

This room service quality control checklist helps hotel teams assess every stage of in room dining. It covers call handling standards, greetings and use of the guest name, clear communication, and proactive checks for dietary needs and allergies. It emphasizes anticipatory service, cross department coordination, and professional appearance. Delivery standards include quoted delivery times, correct and complete orders, elegant table setup, beverage service in the room, and seating comfort. Food criteria focus on temperature, freshness, seasoning, portioning, accuracy, and presentation. The checklist also verifies availability of health conscious options, sustainably sourced items, and efforts to reduce single use plastic. Post service steps include timely removal of dishes and returning the room to its original state. The goal is to drive consistent, gracious, and personalized room service that meets brand standards and elevates the guest experience.

by Crisdean Porciani, from the Community

10+

Get

Room Service Checklist for Hotels

About author

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In-Room Dining Service Audit Checklist

In-Room Dining Service Standards Checklist

In Room Dining Service Checklist

Room Service Quality Control Checklist

You might also like

In-Room Dining Service Audit Checklist

In-Room Dining Service Standards Checklist

In Room Dining Service Checklist

Room Service Quality Control Checklist