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Reserva y Prellegada: Lista de verificación

by Aline Avila, from the Community

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Esta lista de verificación ayuda al personal de recepción a gestionar reservas y la fase de prellegada. Incluye buenas prácticas de atención telefónica, confirmación de datos y tiempos de respuesta, explicación de políticas de depósito y cancelación, oferta de tipos de habitación y tarifas, y asignación de números de confirmación. También contempla la coordinación entre departamentos, asistencia previa con transporte, cenas o spa, y la capacidad de describir habitaciones e instalaciones, para garantizar una experiencia fluida y cortés.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.