JITB - Quick Assessment

This document provides a detailed framework for conducting drive-thru service quality assessments in food service operations. It covers multiple evaluation areas including order timing, customer service interactions, food quality standards, and operational efficiency. The assessment includes specific metrics for order-to-delivery times, food temperatures, staff deployment, and rush readiness procedures. Key focus areas include measuring greeting times, food temperature compliance, window service standards, and leadership effectiveness. The guide also outlines proper build-to procedures, staffing requirements, and workstation positioning guidelines. It emphasizes the importance of the Person in Charge (PIC) role in maintaining service standards and team performance. This comprehensive evaluation tool helps ensure consistent service quality and operational excellence in drive-thru operations.