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QA Self Audit Training for AAA 4 Diamond Hotels

by Sarah Burns, from the Community

Downloads: 100+
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This QA self audit training document supports hotels and valet teams in meeting AAA 4 Diamond standards. It covers the full guest journey, including reservations, arrival, check in, bell services, housekeeping, guestroom quality, turndown, wake up calls, in room dining order and delivery, concierge, check out, and departure. Criteria emphasize warm and sincere service, guest name use, timing benchmarks, accurate information, and proactive problem solving. Operational checks include room cleanliness, amenities, equipment, and facility condition. Use this template to coach staff, verify consistency, and elevate service quality across hotel and valet operations.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.