This document outlines the essential standards and operating procedures for hotel laundry services. It details specific requirements for garment handling, including collection timing, proper storage methods, and quality control measures. Key standards include 10-minute collection response time, proper use of wooden hangers and plastic covers, stain notification protocols, and specific folding requirements. The operating sequence emphasizes professional guest interaction, including proper door-knocking etiquette and verification procedures. The guidelines ensure consistent service quality, proper garment care, and professional guest communication, making it an essential reference for housekeeping staff delivering laundry services in hospitality settings.
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