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PH - FOH - Valet Parking

by Jonathan S. G., from the Community

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Description

This document outlines the complete operating procedures and service standards for hotel valet parking services. It details specific protocols for guest interaction, including arrival procedures, luggage handling, and parking operations. The guidelines cover essential elements such as proper guest greeting, name usage, vehicle handling, and luggage management. Service standards emphasize 24/7 availability, maximum 5-minute wait times, and professional conduct requirements for team members. The document includes specific scripts for guest interaction, ensuring consistency in service delivery. It also establishes clear expectations for staff appearance, behavior, and guest service excellence, including requirements for name tags, uniform standards, and guest interaction protocols. These guidelines are designed to ensure a premium valet parking experience that aligns with luxury hotel standards.

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PH - FOH - Valet Parking

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