Template

Room Service Server Checklist for Food and Beverage

by Jonathan S. G., from the Community

20+

This room service server checklist outlines standards and step by step procedures for hotel food and beverage service. It covers guest greeting and name use, professional appearance, empathy and eye contact, and anticipating guest needs. Operating steps include door approach, handling do not disturb signs, room entry, table setup, and presenting orders. Detailed guidance is provided for tray service and table service, including removing lids, pouring coffee or drinks, reviewing orders, and offering additional assistance. Safety reminders address hot items and proper handling. Service removal and timely pickup standards are defined, along with basic product and supply setup for trays and carts.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
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In Room Dining Service Checklist
Use this checklist to evaluate in room dining service against Forbes and QA standards. It covers phone etiquette, order taking, dietary needs, quoted delivery times, door and entry protocol, in room table setup, beverage and wine service, food quality and presentation, portioning and temperature, staff appearance and professionalism, cross departmental communication, accurate billing and guest acknowledgment, cleanliness of carts, linens and serviceware, and timely removal of trays with room reset.
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Room Service Server Checklist for Food and Beverage

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