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Order Taking Quality Checklist

by Tanner Spurgeon, from the Community

Use this order taking quality checklist to assess a single team member on one guest interaction. Evaluate operational readiness such as safety vest, required equipment, and sunshade, ordering accuracy including guest name, clarifying questions, sauces and condiments, app scan, and order read back, and hospitality such as warm greeting, eye contact, use of the guest name, and a fond farewell. Record observations and coach immediately to improve consistency, speed, and guest satisfaction in quick service and drive thru operations.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Mystery Guest Standards Assessment
Use this mystery guest standards assessment to evaluate quick service restaurant performance across key areas such as order accuracy and completeness, food quality and temperature, friendliness during ordering, facility cleanliness, and speed of service. Items include condiments and receipts, burger and fry temperatures, team member greeting and thanks, restroom hygiene, exterior and drive thru upkeep, and multi‑car timing. Ideal for audits and training to elevate guest experience.
by Teresa Hale, from the Community
Downloads: 20+
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Template
JITB Drive-Thru Observations Checklist
This JITB Drive-Thru Observations checklist helps quick service restaurant teams assess end-to-end drive-thru performance. Review exterior cleanliness, menu and preview boards, lighting, and lane conditions. Audit guest experience at order points, including greeting speed, hold times, suggestive selling, order confirmation, and service etiquette. Verify team presentation and uniforms. Check order accuracy, sides and condiments, packaging, temperatures, and receipt issuance. Capture total time at window and overall drive-thru time targets, with space to note items ordered, variances, and corrective actions. Ideal for shift leads and auditors to standardize observations and improve speed, accuracy, and guest satisfaction.
by Jennifer Rogers, from the Community
Downloads: 10+
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Template
Drive-Thru and Mobile Order Evaluation
This checklist supports quick-service restaurant audits across drive-thru and mobile order channels. It covers cleanliness and presentation standards for exterior, lobby, restrooms, and corral areas; employee appearance and PPE; guest interaction and attentiveness; drive-thru timing metrics including line time and OEPE; order accuracy, condiment fulfillment, and food quality such as fries temperature, seasoning, and crispness. Mobile Order and Pay steps assess courtesy, wait time from arrival to pickup, and whether all items and condiments are provided. Use it to maintain consistent service speed, accuracy, and food quality across QSR locations.
by Michele Rice, from the Community
Downloads: 10+
Get
Template
Drive-Thru CFV Audit Checklist
Use this Drive-Thru CFV checklist to evaluate key aspects of quick-service drive-thru operations: exterior and crew cleanliness, order taking, payment and presentation, line time and OEPE speed targets, order accuracy, and food and beverage quality. Record issues such as litter, poor audio, missing items, and product temperature; capture root causes and comments to guide corrective actions. Ideal for QSR teams conducting Customer Focus Visits or operational audits to standardize performance and enhance guest satisfaction.
by Michael Hatwell, from the Community
Downloads: 10+
Get

Mystery Guest Standards Assessment

Use this mystery guest standards assessment to evaluate quick service restaurant performance across key areas such as order accuracy and completeness, food quality and temperature, friendliness during ordering, facility cleanliness, and speed of service. Items include condiments and receipts, burger and fry temperatures, team member greeting and thanks, restroom hygiene, exterior and drive thru upkeep, and multi‑car timing. Ideal for audits and training to elevate guest experience.

by Teresa Hale, from the Community

20+

Get

Template

JITB Drive-Thru Observations Checklist

This JITB Drive-Thru Observations checklist helps quick service restaurant teams assess end-to-end drive-thru performance. Review exterior cleanliness, menu and preview boards, lighting, and lane conditions. Audit guest experience at order points, including greeting speed, hold times, suggestive selling, order confirmation, and service etiquette. Verify team presentation and uniforms. Check order accuracy, sides and condiments, packaging, temperatures, and receipt issuance. Capture total time at window and overall drive-thru time targets, with space to note items ordered, variances, and corrective actions. Ideal for shift leads and auditors to standardize observations and improve speed, accuracy, and guest satisfaction.

by Jennifer Rogers, from the Community

10+

Get

Template

Drive-Thru and Mobile Order Evaluation

This checklist supports quick-service restaurant audits across drive-thru and mobile order channels. It covers cleanliness and presentation standards for exterior, lobby, restrooms, and corral areas; employee appearance and PPE; guest interaction and attentiveness; drive-thru timing metrics including line time and OEPE; order accuracy, condiment fulfillment, and food quality such as fries temperature, seasoning, and crispness. Mobile Order and Pay steps assess courtesy, wait time from arrival to pickup, and whether all items and condiments are provided. Use it to maintain consistent service speed, accuracy, and food quality across QSR locations.

by Michele Rice, from the Community

10+

Get

Template

Drive-Thru CFV Audit Checklist

Use this Drive-Thru CFV checklist to evaluate key aspects of quick-service drive-thru operations: exterior and crew cleanliness, order taking, payment and presentation, line time and OEPE speed targets, order accuracy, and food and beverage quality. Record issues such as litter, poor audio, missing items, and product temperature; capture root causes and comments to guide corrective actions. Ideal for QSR teams conducting Customer Focus Visits or operational audits to standardize performance and enhance guest satisfaction.

by Michael Hatwell, from the Community

10+

Get

Order Taking Quality Checklist

About author

You might also like

Mystery Guest Standards Assessment

JITB Drive-Thru Observations Checklist

Drive-Thru and Mobile Order Evaluation

Drive-Thru CFV Audit Checklist

You might also like

Mystery Guest Standards Assessment

JITB Drive-Thru Observations Checklist

Drive-Thru and Mobile Order Evaluation

Drive-Thru CFV Audit Checklist