Use this Drive-Thru CFV checklist to evaluate key aspects of quick-service drive-thru operations: exterior and crew cleanliness, order taking, payment and presentation, line time and OEPE speed targets, order accuracy, and food and beverage quality. Record issues such as litter, poor audio, missing items, and product temperature; capture root causes and comments to guide corrective actions. Ideal for QSR teams conducting Customer Focus Visits or operational audits to standardize performance and enhance guest satisfaction.
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