Template

Restaurant OPS Assessment Checklist

by Christopher Ball, from the Community

10+

This OPS Assessment template helps quick service restaurants evaluate drive-thru performance, dine-in experience, building and POP condition, restrooms, and back-of-house operations. Cover guest greeting, menu boards, cleanliness, staffing, food temperatures, equipment status, and compliance with standards. Track management coverage, training, forecasting, waste tracking, and action plans for follow-up. Use it to maintain service quality, food safety, and operational efficiency across dayparts.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Operations Excellence Assessment
This comprehensive operations excellence assessment helps quick service and restaurant teams audit guest experience and operational standards across the site. It covers drive-thru performance, exterior and signage, dining room cleanliness, restrooms, service area and kitchen readiness, fryer and grill procedures, assembly and prep standards, storage practices, and general food safety and holding times. It also includes manager questions on staffing, training, inventory, and deployment to improve compliance, efficiency, and overall restaurant performance.
by Stephanie Latino, from the Community
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Brand Standards Assessment Checklist 2020
This brand standards assessment checklist helps restaurants evaluate the full guest experience and operational quality. It covers drive thru performance including greeting, order accuracy, confirmation screens, service speed, and friendly farewells. Food quality checks include fry and protein temperatures, burger build, beverage standards, packaging, and order accuracy. Back of house quality reviews staging, holding temperatures, grill and fryer practices, oil quality, prep readiness, breads and saucing. Dining room criteria include greeting times, total service time, guest focus, uniforms, cleanliness, ambiance, and kitchen visibility. Exterior standards assess signage, lighting, building condition, windows, parking lot, sidewalks, landscaping, menu boards, and drive thru lanes and service windows. Training systems verify certifications, leadership, staffing, workstation deployment, and current promotion readiness.
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This document provides a detailed framework for conducting drive-thru service quality assessments in food service operations. It covers multiple evaluation areas including order timing, customer service interactions, food quality standards, and operational efficiency. The assessment includes specific metrics for order-to-delivery times, food temperatures, staff deployment, and rush readiness procedures. Key focus areas include measuring greeting times, food temperature compliance, window service standards, and leadership effectiveness. The guide also outlines proper build-to procedures, staffing requirements, and workstation positioning guidelines. It emphasizes the importance of the Person in Charge (PIC) role in maintaining service standards and team performance. This comprehensive evaluation tool helps ensure consistent service quality and operational excellence in drive-thru operations.
by Christopher Soto, from the Community
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Full Service Ops Audit
Quarterly Ops Audit
by Amy Todd, from the Community
Downloads: 90+
Get

Operations Excellence Assessment

This comprehensive operations excellence assessment helps quick service and restaurant teams audit guest experience and operational standards across the site. It covers drive-thru performance, exterior and signage, dining room cleanliness, restrooms, service area and kitchen readiness, fryer and grill procedures, assembly and prep standards, storage practices, and general food safety and holding times. It also includes manager questions on staffing, training, inventory, and deployment to improve compliance, efficiency, and overall restaurant performance.

by Stephanie Latino, from the Community

20+

Get

Template

Brand Standards Assessment Checklist 2020

This brand standards assessment checklist helps restaurants evaluate the full guest experience and operational quality. It covers drive thru performance including greeting, order accuracy, confirmation screens, service speed, and friendly farewells. Food quality checks include fry and protein temperatures, burger build, beverage standards, packaging, and order accuracy. Back of house quality reviews staging, holding temperatures, grill and fryer practices, oil quality, prep readiness, breads and saucing. Dining room criteria include greeting times, total service time, guest focus, uniforms, cleanliness, ambiance, and kitchen visibility. Exterior standards assess signage, lighting, building condition, windows, parking lot, sidewalks, landscaping, menu boards, and drive thru lanes and service windows. Training systems verify certifications, leadership, staffing, workstation deployment, and current promotion readiness.

by Vinodh Bahuleyan, from the Community

20+

Get

Template

JITB - Quick Assessment

This document provides a detailed framework for conducting drive-thru service quality assessments in food service operations. It covers multiple evaluation areas including order timing, customer service interactions, food quality standards, and operational efficiency. The assessment includes specific metrics for order-to-delivery times, food temperatures, staff deployment, and rush readiness procedures. Key focus areas include measuring greeting times, food temperature compliance, window service standards, and leadership effectiveness. The guide also outlines proper build-to procedures, staffing requirements, and workstation positioning guidelines. It emphasizes the importance of the Person in Charge (PIC) role in maintaining service standards and team performance. This comprehensive evaluation tool helps ensure consistent service quality and operational excellence in drive-thru operations.

by Christopher Soto, from the Community

300+

Get

Template

Full Service Ops Audit

Quarterly Ops Audit

by Amy Todd, from the Community

90+

Get

Restaurant OPS Assessment Checklist

About author

You might also like

Operations Excellence Assessment

Brand Standards Assessment Checklist 2020

JITB - Quick Assessment

Full Service Ops Audit

You might also like

Operations Excellence Assessment

Brand Standards Assessment Checklist 2020

JITB - Quick Assessment

Full Service Ops Audit