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Operations Excellence Assessment

by Stephanie Latino, from the Community

20+

This comprehensive operations excellence assessment helps quick service and restaurant teams audit guest experience and operational standards across the site. It covers drive-thru performance, exterior and signage, dining room cleanliness, restrooms, service area and kitchen readiness, fryer and grill procedures, assembly and prep standards, storage practices, and general food safety and holding times. It also includes manager questions on staffing, training, inventory, and deployment to improve compliance, efficiency, and overall restaurant performance.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Operations Excellence Assessment Checklist
This Operations Excellence Assessment is a comprehensive restaurant observation checklist designed for quick-service restaurants. It evaluates drive-thru speed and friendliness, exterior upkeep, dining room cleanliness, restroom standards, and overall guest experience. In the kitchen, it reviews fryer practices, assembly line readiness, equipment condition, food temperatures, and holding times. It also covers prep and storage, signage, uniforms, staffing levels, and shift management, plus questions for managers about inventory, training, and team deployment. Use it to maintain brand standards, improve order accuracy, and boost guest satisfaction across locations.
by Cliff Colmone, from the Community
Downloads: 30+
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Template
Operational Excellence Walk Checklist (Restaurant)
Use this restaurant Operational Excellence Walk checklist to evaluate front counter service, hot-hold and cold-hold temperatures, make-up table, grill and fryer procedures, beverage stations, refrigeration, sanitation, food storage, and equipment condition. It also covers drive-thru performance, staff compliance, uniforms and hygiene, safety equipment, dining room and restroom cleanliness, exterior standards, and management practices like meetings, scheduling, and audits. Improve food safety, quality, and guest experience.
by Breanna Bryan, from the Community
Downloads: 0
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Template
JITB - Operational Excellence Assessment
A detailed operational excellence assessment (OEA) checklist designed to evaluate all aspects of restaurant operations. The document covers eight key areas: Drive-Thru, Exterior, Dining Room, Restrooms, Service Area, Kitchen, Prep/Storage, and Food Safety. Each section contains specific criteria for cleanliness, maintenance, customer service, food quality, safety protocols, and operational efficiency. The assessment ensures compliance with company standards, from customer interaction and food preparation to facility maintenance and safety regulations. This comprehensive evaluation tool helps maintain consistent quality across all restaurant operations while focusing on customer satisfaction, food safety, and operational excellence.
by Andrew Walpole, from the Community
Downloads: 200+
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Template
Brand Standards Assessment Checklist for QSR
This brand standards assessment checklist helps quick service restaurants evaluate end-to-end guest experience and operations. It covers drive-thru greeting, order accuracy, timing and window performance; uniform compliance and service behaviors; food quality specifications for fries, burgers, chicken, and beverages; prep and holding standards, grill and fryer practices; correct assembly, saucing, and packaging; dining room service, cleanliness, and ambiance; exterior and parking lot condition; rush readiness, staffing, workstation positioning, and PIC leadership; and training and certification systems.
by Moeez Khan, from the Community
Downloads: 0
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Operations Excellence Assessment Checklist

This Operations Excellence Assessment is a comprehensive restaurant observation checklist designed for quick-service restaurants. It evaluates drive-thru speed and friendliness, exterior upkeep, dining room cleanliness, restroom standards, and overall guest experience. In the kitchen, it reviews fryer practices, assembly line readiness, equipment condition, food temperatures, and holding times. It also covers prep and storage, signage, uniforms, staffing levels, and shift management, plus questions for managers about inventory, training, and team deployment. Use it to maintain brand standards, improve order accuracy, and boost guest satisfaction across locations.

by Cliff Colmone, from the Community

30+

Get

Template

Operational Excellence Walk Checklist (Restaurant)

Use this restaurant Operational Excellence Walk checklist to evaluate front counter service, hot-hold and cold-hold temperatures, make-up table, grill and fryer procedures, beverage stations, refrigeration, sanitation, food storage, and equipment condition. It also covers drive-thru performance, staff compliance, uniforms and hygiene, safety equipment, dining room and restroom cleanliness, exterior standards, and management practices like meetings, scheduling, and audits. Improve food safety, quality, and guest experience.

by Breanna Bryan, from the Community

Get

Template

JITB - Operational Excellence Assessment

A detailed operational excellence assessment (OEA) checklist designed to evaluate all aspects of restaurant operations. The document covers eight key areas: Drive-Thru, Exterior, Dining Room, Restrooms, Service Area, Kitchen, Prep/Storage, and Food Safety. Each section contains specific criteria for cleanliness, maintenance, customer service, food quality, safety protocols, and operational efficiency. The assessment ensures compliance with company standards, from customer interaction and food preparation to facility maintenance and safety regulations. This comprehensive evaluation tool helps maintain consistent quality across all restaurant operations while focusing on customer satisfaction, food safety, and operational excellence.

by Andrew Walpole, from the Community

200+

Get

Template

Brand Standards Assessment Checklist for QSR

This brand standards assessment checklist helps quick service restaurants evaluate end-to-end guest experience and operations. It covers drive-thru greeting, order accuracy, timing and window performance; uniform compliance and service behaviors; food quality specifications for fries, burgers, chicken, and beverages; prep and holding standards, grill and fryer practices; correct assembly, saucing, and packaging; dining room service, cleanliness, and ambiance; exterior and parking lot condition; rush readiness, staffing, workstation positioning, and PIC leadership; and training and certification systems.

by Moeez Khan, from the Community

Get

Operations Excellence Assessment

About author

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Operations Excellence Assessment Checklist

Operational Excellence Walk Checklist (Restaurant)

JITB - Operational Excellence Assessment

Brand Standards Assessment Checklist for QSR

You might also like

Operations Excellence Assessment Checklist

Operational Excellence Walk Checklist (Restaurant)

JITB - Operational Excellence Assessment

Brand Standards Assessment Checklist for QSR