Template

Operations Excellence Assessment Checklist

by Cliff Colmone, from the Community

30+

This Operations Excellence Assessment is a comprehensive restaurant observation checklist designed for quick-service restaurants. It evaluates drive-thru speed and friendliness, exterior upkeep, dining room cleanliness, restroom standards, and overall guest experience. In the kitchen, it reviews fryer practices, assembly line readiness, equipment condition, food temperatures, and holding times. It also covers prep and storage, signage, uniforms, staffing levels, and shift management, plus questions for managers about inventory, training, and team deployment. Use it to maintain brand standards, improve order accuracy, and boost guest satisfaction across locations.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Operations Excellence Assessment
This comprehensive operations excellence assessment helps quick service and restaurant teams audit guest experience and operational standards across the site. It covers drive-thru performance, exterior and signage, dining room cleanliness, restrooms, service area and kitchen readiness, fryer and grill procedures, assembly and prep standards, storage practices, and general food safety and holding times. It also includes manager questions on staffing, training, inventory, and deployment to improve compliance, efficiency, and overall restaurant performance.
by Stephanie Latino, from the Community
Downloads: 20+
Get
Template
Sonic Operations Assessment Checklist
This Sonic operations assessment is a comprehensive checklist for quick service drive in restaurants. It covers guest experience, food quality and accuracy, friendliness, speed of service, and cleanliness from both guest and non guest views. The form includes detailed brand standards for signage, lighting, equipment, and patio areas, plus kitchen operations such as fryer and grill settings, product handling procedures, cooking times, and holding temperatures. It also addresses beverage and soft serve prep, labeling and packaging rules, and safety requirements including fire suppression and sanitation. Food safety criteria focus on time and temperature controls for coolers, freezers, and hot holding, along with cleaning and maintenance schedules. Use it to standardize audits, maintain compliance, and improve operational performance across locations.
by Don Stringfellow, from the Community
Downloads: 0
Get
Template
Restaurant Operations Excellence Report
This operations excellence report checklist is designed for restaurant teams to audit both front of house and back of house performance. It covers cold storage and temperature control, food safety and sanitation, kitchen readiness, uniforms and team standards, guest service cycles, bar and dining room setup, restroom upkeep, and repair and maintenance. Use it to verify recipe adherence, service timing, and cleanliness, review essential forms like line checks and cooling logs, and capture photos for evidence. The checklist helps managers lead pre-shift routines, monitor service quality, and maintain consistent guest satisfaction across locations.
by Anne Rhealele Dalmacio, from the Community
Downloads: 30+
Get
Template
Brand Standards Assessment Checklist 2020
This brand standards assessment checklist helps restaurants evaluate the full guest experience and operational quality. It covers drive thru performance including greeting, order accuracy, confirmation screens, service speed, and friendly farewells. Food quality checks include fry and protein temperatures, burger build, beverage standards, packaging, and order accuracy. Back of house quality reviews staging, holding temperatures, grill and fryer practices, oil quality, prep readiness, breads and saucing. Dining room criteria include greeting times, total service time, guest focus, uniforms, cleanliness, ambiance, and kitchen visibility. Exterior standards assess signage, lighting, building condition, windows, parking lot, sidewalks, landscaping, menu boards, and drive thru lanes and service windows. Training systems verify certifications, leadership, staffing, workstation deployment, and current promotion readiness.
by Vinodh Bahuleyan, from the Community
Downloads: 20+
Get

Operations Excellence Assessment Checklist

About author

You might also like

Operations Excellence Assessment

Sonic Operations Assessment Checklist

Restaurant Operations Excellence Report

Brand Standards Assessment Checklist 2020

You might also like

Operations Excellence Assessment

Sonic Operations Assessment Checklist

Restaurant Operations Excellence Report

Brand Standards Assessment Checklist 2020