This operational excellence checklist is designed for cinema and theatre operations teams to assess cleanliness, comfort, concessions, convenience, and courtesy across the venue. It guides reviews of guest-facing areas, restrooms, kitchen and concession spaces, projection and screen presentation, sound levels, seating condition, and auditorium environment. It also covers food quality and safety practices, team training to city and state codes, merchandising, POS and kiosk functionality, showtime accuracy, and service speed. Use it to maintain a safe, welcoming venue, drive revenue and margin, and deliver consistently excellent guest experiences.
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