This cinema guest journey audit helps teams walk through the full end-to-end experience from the parking lot and entrance to concessions, lobby, restrooms, hallways, and auditorium. It covers cleanliness, safety, staffing levels, script adherence, concession quality and stock, mobile transactions, lobby hosting standards, restroom conditions, game room status, auditorium comfort, lighting and signage, disturbance checks, and usher routines through to exit greetings. Use it to standardize checks, spot issues quickly, and consistently elevate guest satisfaction across every showtime.
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