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Guest Experience Walkthrough Checklist

by Steven Falgout, from the Community

This guest experience walkthrough checklist is designed for cinema and theater venues to evaluate the entire customer journey. Assess exterior presentation, signage, and lobby readiness; verify POS and kiosks are working; and confirm staff are in uniform, welcoming, and productive. Review concessions for cleanliness, stocking, pricing accuracy, and safe food handling. Inspect restrooms for cleanliness, supplies, and odors. Check bar areas for organization, ID verification, and menu currency. Inside theaters, confirm lighting, seating condition, temperature, audiovisual presentation, posters, and trash management meet brand standards. Use this template to drive consistent, clean, and safe guest experiences.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Cinema Operations and Concessions Audit
This checklist supports comprehensive movie theater operations audits, covering exterior and walk-up areas, lobby merchandising and cleanliness, restrooms, retail concessions and food safety, auditoria standards and A/V presentation, stock and storage, projection booth practices, janitorial and maintenance, and daily systems, paperwork, and business reviews. Use it to verify cleanliness, safety, equipment functionality, staff hygiene and practices, compliance tasks, and leadership processes to maintain a consistent, high-quality cinema experience.
by Bobby Fiandra, from the Community
Downloads: 10+
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Brand Audit Checklist
This restaurant brand audit checklist helps evaluate the entire guest experience and operational standards across your venue. Review interior, kitchen, and exterior cleanliness; verify equipment condition, lighting, refrigeration, and fryer maintenance; and assess food and beverage quality, portion control, and presentation. Measure first impressions from greeting to seating, dining room organization and cleanliness, and restroom hygiene. Evaluate service behaviors, uniforms, menu knowledge, suggestive selling, ticket timing, refills, manager presence, payment handling, and guest farewells. Use this tool for consistent, on-brand execution and continuous improvement.
by nadiya brahmi, from the Community
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Hospitality Venue Operations Audit Checklist
This comprehensive operations audit checklist helps hospitality and family entertainment venues evaluate standards across the entire guest journey. Assess exterior and lobby readiness, signage, cleanliness, lighting, and odors. Verify concourse and restrooms, guest services, POS, stanchions, and waivers. Review bar and kitchen hygiene, equipment condition, brixing, refrigeration, and food safety. Inspect arcade, laser tag, clip n climb, bumper cars, and attractions for safety, organization, and maintenance. Cover training programs, staffing, uniforms, guest hospitality, and shift management. Confirm licenses, health and safety documentation, first aid, and money handling procedures.
by Mike Witkovsky, from the Community
Downloads: 20+
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Hotel Brand Standards Check
Use this comprehensive hotel brand standards checklist to assess arrival areas, signage, lighting, car park, lobby and reception setup, uniforms and POS, check-in kiosks, and night team routines. Inspect guest rooms for cleanliness, maintenance, consumables, and security, and verify bathroom hygiene, dispensers, linens, and fixtures. Review safety procedures, fire evacuation postings, worksafe documentation, corridor checks, linen storage, and housekeeping records to ensure compliance and a consistent guest experience.
by Kabir Sandhu, from the Community
Downloads: 10+
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Guest Experience Walkthrough Checklist

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