Template

Stayover Experience Audit Checklist

by Ahamed Ashkar, from the Community

20+

This stayover experience audit checklist helps hotels evaluate the end-to-end guest journey. Use it to assess check-in acknowledgement and efficiency, team member grooming and communication, bedroom and apartment cleanliness, in-room amenities and kitchen appliances, bathroom standards, housekeeping responsiveness, and check-out service. Capture issues, add notes on staff performance, and record final comments to improve guest satisfaction and service quality.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Guest Experience Survey Template
Evaluate and improve hospitality service with this Guest Experience Survey. Cover the complete journey from pre arrival communication and check in to in stay services, unit cleanliness, amenities, security, and public areas. Include sections for living room, kitchen, bedrooms, bathrooms, and bell desk. Track responsiveness, Wi Fi, and maintenance, then assess departure and post stay follow up. Use 0 5 ratings to capture feedback and drive consistent guest satisfaction.
by Riyas Pookodan, from the Community
Downloads: 0
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Template
Stayover Inspection for Occupied Rooms
A practical housekeeping checklist to audit occupied hotel rooms during stayover service. It guides inspectors through bathroom, shower, bed, sofa bed, desk, and general areas, verifying cleanliness, replenished amenities, fresh smell, and defect free presentation. Use it to standardize room quality, document notes, track room numbers and staff, and confirm room status after inspection.
by Jayme Mokfienski, from the Community
Downloads: 10+
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Template
Model Operation Guest Survey Checklist
Standardized guest survey checklist for hotel model operations, designed to evaluate the entire guest journey from pre-arrival communication to post-departure feedback. Covers front desk service, bell desk and luggage handling, unit access and safety, living room and bedroom standards, kitchen equipment and amenities, bathroom hygiene, WiFi and internet, housekeeping quality, service request handling, security presence, and check-out. Use to ensure consistent service, accurate information, and a seamless self check-in and check-out experience.
by Pushkar Raj, from the Community
Downloads: 10+
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Template
Housekeeping Stayover Service Checklist
This housekeeping stayover service checklist helps hotel teams deliver consistent in-stay room refreshes. It guides attendants through straightening guest belongings, honoring linen reuse requests, resetting furnishings, replenishing in-room products, and remaking beds to brand standards. It also covers removing soiled serviceware, refreshing complimentary amenities, and ensuring neutral odor and clean floors. Detailed bathroom steps include amenity replacement thresholds, towel and robe setup, glassware hygiene, tissue tipping, and proper appliance cord management. The checklist reinforces professional appearance, warm guest greetings, and well-maintained carts to elevate guest satisfaction and operational consistency.
by Orion Pritchett, from the Community
Downloads: 0
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Guest Experience Survey Template

Evaluate and improve hospitality service with this Guest Experience Survey. Cover the complete journey from pre arrival communication and check in to in stay services, unit cleanliness, amenities, security, and public areas. Include sections for living room, kitchen, bedrooms, bathrooms, and bell desk. Track responsiveness, Wi Fi, and maintenance, then assess departure and post stay follow up. Use 0 5 ratings to capture feedback and drive consistent guest satisfaction.

by Riyas Pookodan, from the Community

Get

Template

Stayover Inspection for Occupied Rooms

A practical housekeeping checklist to audit occupied hotel rooms during stayover service. It guides inspectors through bathroom, shower, bed, sofa bed, desk, and general areas, verifying cleanliness, replenished amenities, fresh smell, and defect free presentation. Use it to standardize room quality, document notes, track room numbers and staff, and confirm room status after inspection.

by Jayme Mokfienski, from the Community

10+

Get

Template

Model Operation Guest Survey Checklist

Standardized guest survey checklist for hotel model operations, designed to evaluate the entire guest journey from pre-arrival communication to post-departure feedback. Covers front desk service, bell desk and luggage handling, unit access and safety, living room and bedroom standards, kitchen equipment and amenities, bathroom hygiene, WiFi and internet, housekeeping quality, service request handling, security presence, and check-out. Use to ensure consistent service, accurate information, and a seamless self check-in and check-out experience.

by Pushkar Raj, from the Community

10+

Get

Template

Housekeeping Stayover Service Checklist

This housekeeping stayover service checklist helps hotel teams deliver consistent in-stay room refreshes. It guides attendants through straightening guest belongings, honoring linen reuse requests, resetting furnishings, replenishing in-room products, and remaking beds to brand standards. It also covers removing soiled serviceware, refreshing complimentary amenities, and ensuring neutral odor and clean floors. Detailed bathroom steps include amenity replacement thresholds, towel and robe setup, glassware hygiene, tissue tipping, and proper appliance cord management. The checklist reinforces professional appearance, warm guest greetings, and well-maintained carts to elevate guest satisfaction and operational consistency.

by Orion Pritchett, from the Community

Get

Stayover Experience Audit Checklist

About author

You might also like

Guest Experience Survey Template

Stayover Inspection for Occupied Rooms

Model Operation Guest Survey Checklist

Housekeeping Stayover Service Checklist

You might also like

Guest Experience Survey Template

Stayover Inspection for Occupied Rooms

Model Operation Guest Survey Checklist

Housekeeping Stayover Service Checklist