Template

Cinema Operational Excellence (COE) Checklist

by bobby fiandra, from the Community

This Cinema Operational Excellence (COE) checklist helps theatre leaders review cleanliness, comfort, concessions, convenience and courtesy across the guest journey. Verify building and restroom upkeep, projection and sound quality, seating and temperature, popcorn and soda calibration, permits and food-safety training, stock availability, pricing and POS/kiosk uptime, merchandising, staff service and safety. Attach observations, media, and track KPIs, CSAT, market share and engagement.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Operational Excellence Audit for Movie Theatres
This operational excellence checklist is designed for cinema and theatre operations teams to assess cleanliness, comfort, concessions, convenience, and courtesy across the venue. It guides reviews of guest-facing areas, restrooms, kitchen and concession spaces, projection and screen presentation, sound levels, seating condition, and auditorium environment. It also covers food quality and safety practices, team training to city and state codes, merchandising, POS and kiosk functionality, showtime accuracy, and service speed. Use it to maintain a safe, welcoming venue, drive revenue and margin, and deliver consistently excellent guest experiences.
by Bao Kue, from the Community
Downloads: 0
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Template
2025 Coaching for Operational Excellence
This 2025 coaching checklist supports theatre and cinema leaders in driving operational excellence. It guides reviews of KPIs and goals, and assesses cleanliness across exterior, guest areas, restrooms, back of house, and contract cleaning. It verifies comfort and presentation standards for picture, sound, seating, and environment. Concessions are evaluated for quality, compliance, processes, availability, and revenue maximization. Convenience checks cover show times, technology, guest journey, team awareness, and merchandising. Courtesy focuses on greetings, maintenance, culture, welcoming environment, safety, and extraordinary experiences.
by Mark Lechevet, from the Community
Downloads: 50+
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Template
Cinema Operations and Concessions Audit
This checklist supports comprehensive movie theater operations audits, covering exterior and walk-up areas, lobby merchandising and cleanliness, restrooms, retail concessions and food safety, auditoria standards and A/V presentation, stock and storage, projection booth practices, janitorial and maintenance, and daily systems, paperwork, and business reviews. Use it to verify cleanliness, safety, equipment functionality, staff hygiene and practices, compliance tasks, and leadership processes to maintain a consistent, high-quality cinema experience.
by Bobby Fiandra, from the Community
Downloads: 10+
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Template
Cinema Site Manager Audit Checklist
This Full OSR checklist helps cinema site managers audit end-to-end venue operations. It covers main safe counts, petty cash, floats, change machine, and internal and external cash movements, plus voucher control and social club funds. Security checks include key cabinet, alarms, and CCTV coverage and retention. Operational areas span weekly cinema reports, storage and back of house, ladders and lifts, staff files and payroll controls, and Vista access. Standards and hygiene include front and back of house, bar licensing and signage, food safety and prep areas, walk-in freezers, WHS training and noticeboards, first aid kits, fire checks and exits, projection PPE, and play area kiosk reconciliations.
by Steve Kimi, from the Community
Downloads: 10+
Get

Operational Excellence Audit for Movie Theatres

This operational excellence checklist is designed for cinema and theatre operations teams to assess cleanliness, comfort, concessions, convenience, and courtesy across the venue. It guides reviews of guest-facing areas, restrooms, kitchen and concession spaces, projection and screen presentation, sound levels, seating condition, and auditorium environment. It also covers food quality and safety practices, team training to city and state codes, merchandising, POS and kiosk functionality, showtime accuracy, and service speed. Use it to maintain a safe, welcoming venue, drive revenue and margin, and deliver consistently excellent guest experiences.

by Bao Kue, from the Community

Get

Template

2025 Coaching for Operational Excellence

This 2025 coaching checklist supports theatre and cinema leaders in driving operational excellence. It guides reviews of KPIs and goals, and assesses cleanliness across exterior, guest areas, restrooms, back of house, and contract cleaning. It verifies comfort and presentation standards for picture, sound, seating, and environment. Concessions are evaluated for quality, compliance, processes, availability, and revenue maximization. Convenience checks cover show times, technology, guest journey, team awareness, and merchandising. Courtesy focuses on greetings, maintenance, culture, welcoming environment, safety, and extraordinary experiences.

by Mark Lechevet, from the Community

50+

Get

Template

Cinema Operations and Concessions Audit

This checklist supports comprehensive movie theater operations audits, covering exterior and walk-up areas, lobby merchandising and cleanliness, restrooms, retail concessions and food safety, auditoria standards and A/V presentation, stock and storage, projection booth practices, janitorial and maintenance, and daily systems, paperwork, and business reviews. Use it to verify cleanliness, safety, equipment functionality, staff hygiene and practices, compliance tasks, and leadership processes to maintain a consistent, high-quality cinema experience.

by Bobby Fiandra, from the Community

10+

Get

Template

Cinema Site Manager Audit Checklist

This Full OSR checklist helps cinema site managers audit end-to-end venue operations. It covers main safe counts, petty cash, floats, change machine, and internal and external cash movements, plus voucher control and social club funds. Security checks include key cabinet, alarms, and CCTV coverage and retention. Operational areas span weekly cinema reports, storage and back of house, ladders and lifts, staff files and payroll controls, and Vista access. Standards and hygiene include front and back of house, bar licensing and signage, food safety and prep areas, walk-in freezers, WHS training and noticeboards, first aid kits, fire checks and exits, projection PPE, and play area kiosk reconciliations.

by Steve Kimi, from the Community

10+

Get

Cinema Operational Excellence (COE) Checklist

About author

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Operational Excellence Audit for Movie Theatres

2025 Coaching for Operational Excellence

Cinema Operations and Concessions Audit

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Operational Excellence Audit for Movie Theatres

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Cinema Operations and Concessions Audit

Cinema Site Manager Audit Checklist