Template

Name Recognition Audit

by Jenny Piccione, from the Community

This Name Recognition Audit helps hospitality teams evaluate whether employees introduce themselves and address guests by name to deliver personalized service. Record employee name and department, confirm the use of staff and guest names, and capture notes or exceptions for coaching and quality assurance. Ideal for restaurants, hotels, and other customer facing venues focused on guest experience and brand standards.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
LQA Audit: Name Usage Checklist
This LQA audit template focuses on correct name usage across key guest touchpoints in hospitality settings. Use it to assess how staff greet guests, acknowledge names during interactions, and maintain consistency throughout the stay. Capture observations, record nonconformities, assign actions, and add training notes to improve service standards. The checklist supports coaching, documentation, and continuous improvement aligned with LQA requirements for hotels and restaurants.
by Marion te Winkel, from the Community
Downloads: 20+
Get
Template
Arrival Services Checklist for Hotels and Resorts
This arrival services checklist supports hotel and resort teams in delivering seamless first impressions. It covers guest recognition, greetings and introductions, guest name confirmation, valet parking procedures, luggage assistance, directions to registration, personalized recommendations, responsiveness to guest demeanor, and professional closures. Use it to audit bell staff performance, standardize service steps, and maintain brand quality across properties. Adapt the checklist to your operation and local requirements.
by Yair Hernandez, from the Community
Downloads: 0
Get
Template
Safety Spotlight Recognition
Recognize and reward safe behaviors with this Safety Spotlight Recognition template. Capture the employee name and job title, job site and supervisor details, the presenter name and signature, and a clear observation of how safety excellence was demonstrated. Add a photo of the recognized employee and document the date and location. Ideal for construction and field teams to promote a positive safety culture.
by Nasser Rodriguez, from the Community
Downloads: 10+
Get
Template
Front Desk Farewell Audit
This front desk farewell audit checklist helps hotels standardize guest checkout interactions and deliver consistent service. It covers key steps such as acknowledging loyalty status, asking about the stay with empathy and escalation paths for issues, confirming the email address to send the folio, using the guest’s name and offering further assistance, reminding guests to retain keys for parking, and providing a sincere closing that thanks them for their loyalty. Ideal for hotel front desk teams and supervisors, this template supports coaching, quality assurance, and brand standards compliance while improving guest satisfaction and operational consistency.
by Amani Philip, from the Community
Downloads: 0
Get

LQA Audit: Name Usage Checklist

This LQA audit template focuses on correct name usage across key guest touchpoints in hospitality settings. Use it to assess how staff greet guests, acknowledge names during interactions, and maintain consistency throughout the stay. Capture observations, record nonconformities, assign actions, and add training notes to improve service standards. The checklist supports coaching, documentation, and continuous improvement aligned with LQA requirements for hotels and restaurants.

by Marion te Winkel, from the Community

20+

Get

Template

Arrival Services Checklist for Hotels and Resorts

This arrival services checklist supports hotel and resort teams in delivering seamless first impressions. It covers guest recognition, greetings and introductions, guest name confirmation, valet parking procedures, luggage assistance, directions to registration, personalized recommendations, responsiveness to guest demeanor, and professional closures. Use it to audit bell staff performance, standardize service steps, and maintain brand quality across properties. Adapt the checklist to your operation and local requirements.

by Yair Hernandez, from the Community

Get

Template

Safety Spotlight Recognition

Recognize and reward safe behaviors with this Safety Spotlight Recognition template. Capture the employee name and job title, job site and supervisor details, the presenter name and signature, and a clear observation of how safety excellence was demonstrated. Add a photo of the recognized employee and document the date and location. Ideal for construction and field teams to promote a positive safety culture.

by Nasser Rodriguez, from the Community

10+

Get

Template

Front Desk Farewell Audit

This front desk farewell audit checklist helps hotels standardize guest checkout interactions and deliver consistent service. It covers key steps such as acknowledging loyalty status, asking about the stay with empathy and escalation paths for issues, confirming the email address to send the folio, using the guest’s name and offering further assistance, reminding guests to retain keys for parking, and providing a sincere closing that thanks them for their loyalty. Ideal for hotel front desk teams and supervisors, this template supports coaching, quality assurance, and brand standards compliance while improving guest satisfaction and operational consistency.

by Amani Philip, from the Community

Get

Name Recognition Audit

About author

You might also like

LQA Audit: Name Usage Checklist

Arrival Services Checklist for Hotels and Resorts

Safety Spotlight Recognition

Front Desk Farewell Audit

You might also like

LQA Audit: Name Usage Checklist

Arrival Services Checklist for Hotels and Resorts

Safety Spotlight Recognition

Front Desk Farewell Audit