Template

Arrival Services Checklist for Hotels and Resorts

by Yair Hernandez, from the Community

This arrival services checklist supports hotel and resort teams in delivering seamless first impressions. It covers guest recognition, greetings and introductions, guest name confirmation, valet parking procedures, luggage assistance, directions to registration, personalized recommendations, responsiveness to guest demeanor, and professional closures. Use it to audit bell staff performance, standardize service steps, and maintain brand quality across properties. Adapt the checklist to your operation and local requirements.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Valet and Door Audit Checklist
This checklist helps evaluate valet and door associate performance in hotel settings. It covers warm greetings, guest engagement, posture and professionalism, uniform and name tag standards, parking option explanations, luggage assistance, escorting to reception, appropriate verbiage and use of guest names, offering further assistance, proper item presentation, professional gesturing for directions, sincere closings, seamless handoffs to other associates, responsiveness to service pace, problem ownership and resolution, and overall guest satisfaction. Use it to standardize guest service, ensure safety and compliance, and deliver consistent, high-quality arrivals and departures.
by Ali Burns, from the Community
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Template
Hotel Bell Arrival and Departure Checklist
This hotel bell staff checklist helps evaluate and standardize guest arrival and departure services. It covers bell staff presence, guest escort and elevator etiquette, timely luggage delivery and retrieval, proper placement of bags and belongings, and clear explanations of room features such as coffee machines, safes, emergency exits, lighting, and climate controls. It includes guidelines for confirming guest satisfaction, using the guest’s name, offering assistance, and providing warm welcomes and farewells. Telephone etiquette, delivery announcements, timing expectations for responses, and professional appearance standards are also included to ensure consistent, courteous, and efficient guest service.
by Rizwan Ahmed, from the Community
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Template
GSA/Bell Audit Checklist
Use this GSA/Bell audit checklist to evaluate guest arrival and bell service standards in hotels. Assess warm greetings, orientation to facilities, elevator and room arrival etiquette, luggage handling and placement, grooming and name-tag compliance, appropriate verbiage, two-hand item presentation, open-palm directions, use of guest name, proactive assistance, sincere closings, pace of service, problem ownership, and overall guest experience.
by Ali Burns, from the Community
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Template
Bell Arrival Phase Audit
This Bell Arrival Phase audit focuses on the guest arrival experience managed by hotel bell staff. It guides teams through warm greetings, professional appearance, elevator etiquette, and an informative lobby orientation. The checklist covers secure and timely luggage handling, rooming procedures, and demonstrating key in-room features such as Wi‑Fi, dining, and amenities. It promotes anticipatory service, personalized interactions, and effective problem resolution, ensuring guest satisfaction and consistent service standards across hotel operations.
by Orion Pritchett, from the Community
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Arrival Services Checklist for Hotels and Resorts

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