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Bell Arrival Phase Audit

by Orion Pritchett, from the Community

This Bell Arrival Phase audit focuses on the guest arrival experience managed by hotel bell staff. It guides teams through warm greetings, professional appearance, elevator etiquette, and an informative lobby orientation. The checklist covers secure and timely luggage handling, rooming procedures, and demonstrating key in-room features such as Wi‑Fi, dining, and amenities. It promotes anticipatory service, personalized interactions, and effective problem resolution, ensuring guest satisfaction and consistent service standards across hotel operations.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Bell Arrival Checklist
Use this bell arrival checklist to evaluate hotel bell staff performance from first greeting to final farewell. Cover posture, grooming, elevator etiquette, timely luggage delivery, room orientation and feature demonstrations, clear directions, anticipatory service, ownership of requests, and warm closings. Ensure guest names are used appropriately and emotional engagement is positive, enabling consistent, personalized service and a seamless arrival experience.
by Tashya Madan, from the Community
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Hotel Bell Arrival and Departure Checklist
This hotel bell staff checklist helps evaluate and standardize guest arrival and departure services. It covers bell staff presence, guest escort and elevator etiquette, timely luggage delivery and retrieval, proper placement of bags and belongings, and clear explanations of room features such as coffee machines, safes, emergency exits, lighting, and climate controls. It includes guidelines for confirming guest satisfaction, using the guest’s name, offering assistance, and providing warm welcomes and farewells. Telephone etiquette, delivery announcements, timing expectations for responses, and professional appearance standards are also included to ensure consistent, courteous, and efficient guest service.
by Rizwan Ahmed, from the Community
Downloads: 10+
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Template
Bell Departure Phase Audit
This Bell Departure Phase audit checklist helps hotels evaluate bell desk performance from first phone contact to final farewell. Review call etiquette, response times, professional appearance, arrival targets, greeting and guest name use, permission to enter, secure luggage handling with claim checks, transportation assistance, personalized service, anticipatory actions, problem resolution within set timeframes, and overall emotional engagement to ensure a seamless guest departure.
by Orion Pritchett, from the Community
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GSA/Bell Audit Checklist
Use this GSA/Bell audit checklist to evaluate guest arrival and bell service standards in hotels. Assess warm greetings, orientation to facilities, elevator and room arrival etiquette, luggage handling and placement, grooming and name-tag compliance, appropriate verbiage, two-hand item presentation, open-palm directions, use of guest name, proactive assistance, sincere closings, pace of service, problem ownership, and overall guest experience.
by Ali Burns, from the Community
Downloads: 10+
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Bell Arrival Phase Audit

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