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Mystery Guest Program Checklist

by Hotel Operations / Brittany Pratten, from the Community

Downloads: 20+
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This Mystery Guest Program checklist helps hospitality teams evaluate service quality and brand standards across cruise and hotel operations. It guides mystery guests through comprehensive audits covering embarkation, terminal check-in, gangway, guest services, housekeeping and cabins, buffet and dining, bars and lounges, spa and fitness, entertainment, kids club, public areas, outer decks, safety drills, onboard shops, shore excursions, and disembarkation. Criteria span service behaviors, product presentation, cleanliness, maintenance, communication, and speed. The template supports notes and photos to capture findings and produce actionable insights that elevate guest experience and operational consistency.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.