This BSA check-in audit template helps hotel teams evaluate front office service and brand standards at Marriott Marquis Washington DC. Sections cover arrival and lobby experience, check-in execution, mobile check-in handling, room service and Fresh Bites, concierge and executive lounge, restaurant, bedroom, public spaces, fitness center, meeting areas, back-of-house, food safety, and the Great Room and lobby bar. Criteria include warm greeting, posture and presentation, acknowledgement in queue, discreet room number handling, rewards recognition, signage, scent program, cleanliness, condition, and timely, error-free service.
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