Marriott Marquis DC Secret Shop Check In Audit
by Aleksandra Efimova, from the Community
This hotel secret shop checklist focuses on the check in experience at Marriott Marquis Washington DC. Use it to assess lobby arrival and front desk service, including cleanliness, staff uniforms and name tags, reservation verification, use of the guest name, discreet communication of the room number, and clear directions to elevators and the guest room. The template also references related areas such as concierge and executive lounge, room service, restaurant, bedroom, public spaces, fitness center, meeting spaces, back of house, food safety, and the lobby bar to support consistent hospitality standards.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.