Use this restaurant marketing audit to review in-store materials and guest experience across key touchpoints. Check crowns, posters, digital menu boards, toy displays, and signage. Inspect cleanliness of floors, bathrooms, bins, tables, windows, and dining areas. Evaluate front counter service including uniform, greeting, tone, helpfulness, upselling, and speed. Verify kiosk cleanliness, accuracy, signage, and functionality. Record waiting times, aggregator accuracy for Bolt and Wolt, and assess food temperature, presentation, build, and order accuracy.
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