Template

Manager on Duty - Hotel Operations Checklist

by Ranti Effendi, from the Community

20+

This manager on duty hotel operations checklist helps leaders run smooth shifts across the property. It covers start of shift actions, handover with the prior MOD, reviewing reports, and planning for occupancy, VIP arrivals, and events. Front office tasks include monitoring enrolment goals, arrival reports, room discrepancies, and prioritizing cleaning for elite and mobile check in guests. Quality checks span guest rooms, VCI rooms, floors, stairways, public restrooms, and lobby ambience including music, lighting, scent, internet, and furnishings. Service audits and queue management are included during peak check in and check out times. Meeting room and signage checks ensure accurate schedules and clean facilities. Restaurant and outlet reviews focus on prompt service and member benefits. Back of house inspections include corridors, lighting, associate areas, laundry, loading dock, service lifts, and cafeteria. Coordination with loss prevention and a thorough shift handover complete the process.

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Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Manager on Duty Operations Checklist
This Hotel Manager on Duty checklist supports daily hotel operations at Aviary Bintaro. It guides the MOD to announce duty status to front office and outlet leaders, complete shift handover, review previous service recovery and close guest issues in person. The checklist covers entrance, lobby, elevators, restrooms, corridors, stairwells, meeting rooms, spa, parking, staff areas, sky bar, playground, pool, kitchens, garbage and generator rooms, ballroom, gardens and signage. It includes random room inspections for facilities, amenities, temperature and cleanliness. Lobby and business center tasks verify music, lighting, scent, internet, furniture condition and queue management, plus service audits. Restaurant checks ensure prompt service and member benefits. Fitness and pool areas are inspected for cleanliness, supplies and equipment readiness. Meeting areas and restrooms are verified for cleanliness, signage accuracy and security. Back of house checks include hallways, lighting, locker rooms, laundry, loading dock, cafeteria, uniform room and service lifts, with coordination with loss prevention and engineering. Conclude with a handover to the next MOD.
by Slamet Riyadi, from the Community
Downloads: 10+
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Template
Manager on Duty Hotel Operations Checklist
This Manager on Duty hotel operations checklist guides duty managers through each shift. It covers shift handover, reviewing prior reports, and visiting front office and every operating department. Walk public areas and facilities including entrances, lobby, elevators, toilets, handwashing and sanitizer stations, corridors, stairwells, meeting rooms, spa, pool, gym, playground, parking, and signage. Conduct random room checks for amenities and equipment, verify music, lighting, scent, internet, and cleanliness in lobby, restaurants and bars. Audit check-in and check-out service, manage queues, and engage guests. Inspect BOH areas such as hallways, loading dock, laundry, staff lockers, cafeteria, and service lifts. Coordinate with loss prevention, report defects to engineering, and ensure incidents are closed before handover to the next MOD.
by Slamet Riyadi, from the Community
Downloads: 10+
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Template
Hotel Operations MOD Checklist
This hotel operations checklist supports managers on duty with a structured walkthrough of front office and housekeeping tasks, lobby standards, VIP arrival preparation, and mobile check in readiness. It covers inspections across executive lounge, fitness center, gym and pool, meeting rooms, public restrooms, restaurants and outlets, and key back of house areas including loading dock, laundry, service lifts, and associate spaces. Activities include service audits, cleanliness and defect checks, signage and amenities verification, and end of shift handover to sustain consistent guest service.
by Sheraton Hua Hin Pranburi Villa, from the Community
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Template
HHQPS Hotel Operations Checklist
This HHQPS hotel operations checklist supports Managers on Duty with a comprehensive routine across the property. It covers shift handover, review of MOD reports, occupancy and VIP planning, mobile check in readiness, room assignments and inspections, and coordination of Elite and VIP amenities. It includes lobby standards, executive lounge engagement, fitness center and pool checks, meeting room readiness, restaurant and outlet service checks, and public area restroom cleanliness. Back of house items include hallways, lighting, laundry, loading dock, loss prevention updates, associate facilities, and lift cleanliness, concluding with a structured shift handover.
by Sheraton Hua Hin Pranburi Villa, from the Community
Downloads: 0
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Manager on Duty - Hotel Operations Checklist

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