Template

Manager on Duty Report Template for Hotels

by 280792 Yuliasari, from the Community

This Manager on Duty report template helps hotel leaders run consistent shifts across the property. It covers pre-shift handovers, guest service recovery, occupancy and VIP arrival checks, and monitoring of enrolment goals. It guides inspections of lobby, executive lounge, fitness center, pool, meeting rooms, restaurants, and back-of-house areas, ensuring music, lighting, scent, internet, cleanliness, and safety meet standards. Front office and housekeeping tasks include room discrepancies, VCI prioritization, mobile check-in readiness, and GXP case closure. A detailed guest room inspection list covers minibar, linens, bathroom fixtures, and general condition so issues are flagged and resolved promptly.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Manager on Duty MOD Report Checklist
Use this Manager on Duty report to run consistent hotel operations each shift. The template guides MODs through handover, pre arrival reviews, occupancy and VIP updates, front office and housekeeping coordination, lobby standards, executive lounge engagement, and gym and pool checks. It includes walkthroughs for meeting rooms, restaurants, and back of house areas, plus loss prevention and engineering defect follow ups. A detailed guest room inspection section covers security, minibar, amenities, bedding, bathroom fixtures, cleanliness, and overall room condition.
by 280792 Yuliasari, from the Community
Downloads: 0
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Template
Manager on Duty - Hotel Operations Checklist
This manager on duty hotel operations checklist helps leaders run smooth shifts across the property. It covers start of shift actions, handover with the prior MOD, reviewing reports, and planning for occupancy, VIP arrivals, and events. Front office tasks include monitoring enrolment goals, arrival reports, room discrepancies, and prioritizing cleaning for elite and mobile check in guests. Quality checks span guest rooms, VCI rooms, floors, stairways, public restrooms, and lobby ambience including music, lighting, scent, internet, and furnishings. Service audits and queue management are included during peak check in and check out times. Meeting room and signage checks ensure accurate schedules and clean facilities. Restaurant and outlet reviews focus on prompt service and member benefits. Back of house inspections include corridors, lighting, associate areas, laundry, loading dock, service lifts, and cafeteria. Coordination with loss prevention and a thorough shift handover complete the process.
by Ranti Effendi, from the Community
Downloads: 20+
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Template
Manager on Duty Report The Stones DPSAK
This Manager on Duty report template supports hotel leaders in running a smooth shift. It covers start of shift communications, service recovery follow up, pre arrival meetings, occupancy and VIP updates, and arrival preparations. It guides inspections across lobby, executive lounge, fitness center, pool, meeting rooms, restaurants, and back of house areas, with reminders for cleanliness, safety, and functionality. A detailed guest room inspection section is included, covering entrance, living area, bedroom, bathroom, and balcony checks, plus handover to the next MOD.
by 280792 Yuliasari, from the Community
Downloads: 0
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Template
Hotel Operations Manager on Duty Checklist
This hotel operations checklist supports the Manager on Duty across each shift. It covers handover, MOD reporting and service recovery, occupancy and VIP preparation, mobile check-in readiness, room assignment and inspections, lobby standards, executive lounge engagement, gym, pool and locker room readiness, meeting room signage and cleanliness, restaurant service audits, back-of-house hygiene, loss prevention updates, engineering defect reporting, internet performance checks, and end-of-shift handover.
by Sheraton Hua Hin Pranburi Villa, from the Community
Downloads: 10+
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Manager on Duty Report Template for Hotels

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