Template

Hotel Operations Manager on Duty Checklist

by Sheraton Hua Hin Pranburi Villa, from the Community

10+

This hotel operations checklist supports the Manager on Duty across each shift. It covers handover, MOD reporting and service recovery, occupancy and VIP preparation, mobile check-in readiness, room assignment and inspections, lobby standards, executive lounge engagement, gym, pool and locker room readiness, meeting room signage and cleanliness, restaurant service audits, back-of-house hygiene, loss prevention updates, engineering defect reporting, internet performance checks, and end-of-shift handover.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Manager on Duty Operations Checklist 2017
Use this hotel manager on duty checklist to run consistent, guest-focused operations across the property. Cover shift handover, VIP arrivals, lobby standards, front office and housekeeping coordination, room inspections, executive lounge engagement, gym and pool checks, meeting room readiness, restaurant service, loss prevention updates, back-of-house cleanliness, and end-of-shift reporting. Ideal for daily audits and service recovery, created by W Taipei and ready to adapt to your brand.
by ricardo esau, from the Community
Downloads: 0
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Template
HHQSI Hotel Operations Checklist
This hotel operations checklist supports Managers on Duty with a structured, daily program across the property. It covers shift handover, service recovery, occupancy and VIP monitoring, front office tasks, housekeeping checks, lobby standards, executive lounge engagement, gym and pool readiness, meeting room and signage verification, restaurant and outlet service, and comprehensive back-of-house inspections. Items prompt cleanliness, safety, engineering defect reporting, internet checks, and guest experience audits, helping teams uphold brand standards and ensure smooth operations throughout each shift.
by Sheraton Hua Hin Resort and Spa, from the Community
Downloads: 0
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Template
Manager on Duty Hotel Operations Checklist 2017
This manager on duty hotel operations checklist helps supervisors run hotel shifts with consistency. Cover pre arrival reviews, MOD handover, enrollment goals, occupancy and VIP tracking, room assignment and inspections, lobby ambience, guest greetings, queue management, luggage security, executive lounge engagement, gym and pool readiness, meeting room signage and facilities, restaurant service checks, back of house cleanliness, safety and loss prevention coordination, and end of shift handover. Use it to audit service, resolve issues quickly, and deliver an elevated guest experience.
by Lis Chen, from the Community
Downloads: 600+
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Template
MOD Checklist Manager on Duty Report
Manage hotel operations with this Manager on Duty MOD checklist and ED10 report. It covers start of shift announcements, operating department briefings, front office and housekeeping reviews, occupancy and VIP updates, room and public area inspections, lobby service checks, gym and pool standards, meeting room readiness, restaurant and outlet audits, back of house cleanliness, loss prevention updates, and shift handover. Use it to standardize daily service quality, guest engagement, and operational follow through.
by R P, from the Community
Downloads: 30+
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Hotel Operations Manager on Duty Checklist

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