Manager on Duty Hotel Operations Checklist 2017
by Lis Chen, from the Community
This manager on duty hotel operations checklist helps supervisors run hotel shifts with consistency. Cover pre arrival reviews, MOD handover, enrollment goals, occupancy and VIP tracking, room assignment and inspections, lobby ambience, guest greetings, queue management, luggage security, executive lounge engagement, gym and pool readiness, meeting room signage and facilities, restaurant service checks, back of house cleanliness, safety and loss prevention coordination, and end of shift handover. Use it to audit service, resolve issues quickly, and deliver an elevated guest experience.
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