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Hotel Manager on Duty (MOD) Checklist

by James Sitohang, from the Community

This Manager on Duty (MOD) checklist helps hotel supervisors run consistent shift inspections across front office, housekeeping, lobby, kids club, gym and pool, meeting rooms, restaurants, kitchens, and back of house. It covers guest welcome and farewell, service recovery, VIP readiness, safety checks, cleanliness, internet and music status, security coordination, and end‑of‑shift handover, providing a clear, auditable framework for daily hotel operations.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Operations Manager on Duty Checklist
This hotel operations checklist supports the Manager on Duty across each shift. It covers handover, MOD reporting and service recovery, occupancy and VIP preparation, mobile check-in readiness, room assignment and inspections, lobby standards, executive lounge engagement, gym, pool and locker room readiness, meeting room signage and cleanliness, restaurant service audits, back-of-house hygiene, loss prevention updates, engineering defect reporting, internet performance checks, and end-of-shift handover.
by Sheraton Hua Hin Pranburi Villa, from the Community
Downloads: 10+
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Template
Hotel Manager on Duty Operations Checklist 2017
Use this hotel manager on duty checklist to run consistent, guest-focused operations across the property. Cover shift handover, VIP arrivals, lobby standards, front office and housekeeping coordination, room inspections, executive lounge engagement, gym and pool checks, meeting room readiness, restaurant service, loss prevention updates, back-of-house cleanliness, and end-of-shift reporting. Ideal for daily audits and service recovery, created by W Taipei and ready to adapt to your brand.
by ricardo esau, from the Community
Downloads: 0
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Template
MOD Checklist Manager on Duty Report
Manage hotel operations with this Manager on Duty MOD checklist and ED10 report. It covers start of shift announcements, operating department briefings, front office and housekeeping reviews, occupancy and VIP updates, room and public area inspections, lobby service checks, gym and pool standards, meeting room readiness, restaurant and outlet audits, back of house cleanliness, loss prevention updates, and shift handover. Use it to standardize daily service quality, guest engagement, and operational follow through.
by R P, from the Community
Downloads: 30+
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Template
Manager on Duty Hotel Operations Checklist 2017
This manager on duty hotel operations checklist helps supervisors run hotel shifts with consistency. Cover pre arrival reviews, MOD handover, enrollment goals, occupancy and VIP tracking, room assignment and inspections, lobby ambience, guest greetings, queue management, luggage security, executive lounge engagement, gym and pool readiness, meeting room signage and facilities, restaurant service checks, back of house cleanliness, safety and loss prevention coordination, and end of shift handover. Use it to audit service, resolve issues quickly, and deliver an elevated guest experience.
by Lis Chen, from the Community
Downloads: 600+
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Hotel Operations Manager on Duty Checklist

This hotel operations checklist supports the Manager on Duty across each shift. It covers handover, MOD reporting and service recovery, occupancy and VIP preparation, mobile check-in readiness, room assignment and inspections, lobby standards, executive lounge engagement, gym, pool and locker room readiness, meeting room signage and cleanliness, restaurant service audits, back-of-house hygiene, loss prevention updates, engineering defect reporting, internet performance checks, and end-of-shift handover.

by Sheraton Hua Hin Pranburi Villa, from the Community

10+

Get

Template

Hotel Manager on Duty Operations Checklist 2017

Use this hotel manager on duty checklist to run consistent, guest-focused operations across the property. Cover shift handover, VIP arrivals, lobby standards, front office and housekeeping coordination, room inspections, executive lounge engagement, gym and pool checks, meeting room readiness, restaurant service, loss prevention updates, back-of-house cleanliness, and end-of-shift reporting. Ideal for daily audits and service recovery, created by W Taipei and ready to adapt to your brand.

by ricardo esau, from the Community

Get

Template

MOD Checklist Manager on Duty Report

Manage hotel operations with this Manager on Duty MOD checklist and ED10 report. It covers start of shift announcements, operating department briefings, front office and housekeeping reviews, occupancy and VIP updates, room and public area inspections, lobby service checks, gym and pool standards, meeting room readiness, restaurant and outlet audits, back of house cleanliness, loss prevention updates, and shift handover. Use it to standardize daily service quality, guest engagement, and operational follow through.

by R P, from the Community

30+

Get

Template

Manager on Duty Hotel Operations Checklist 2017

This manager on duty hotel operations checklist helps supervisors run hotel shifts with consistency. Cover pre arrival reviews, MOD handover, enrollment goals, occupancy and VIP tracking, room assignment and inspections, lobby ambience, guest greetings, queue management, luggage security, executive lounge engagement, gym and pool readiness, meeting room signage and facilities, restaurant service checks, back of house cleanliness, safety and loss prevention coordination, and end of shift handover. Use it to audit service, resolve issues quickly, and deliver an elevated guest experience.

by Lis Chen, from the Community

600+

Get

Hotel Manager on Duty (MOD) Checklist

About author

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