Skip to content
SafetyCulture
Template

LQA Check Out 2020 Checklist

by Solen Quimbert, from the Community

Downloads: 30+
Get this template

This LQA check out checklist helps hotels evaluate front desk performance at departure and ensure a smooth final impression. It covers timely acknowledgment, queue times under five minutes, transparent charge verification, accurate and itemized billing, swift correction of errors, efficient payment handling, and neat folio presentation or email. It also prompts offers of luggage help and transport, checks for guest satisfaction, and encourages appreciation and a sincere farewell. Behavioral standards include grooming, clear communication, confident and anticipatory service, personalization, teamwork, active listening, and empathy during challenges.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.