LQA 2020 Porter/Doorman Departure Checklist
by Solen Quimbert, from the Community
This LQA 2020 Porter/Doorman Departure checklist helps hotels assess service quality at guest departure. It covers porter standards such as response times, luggage collection and care, and transport coordination; doorman functional checks including packing luggage, car door assistance, and farewells; and employee behavioral standards like grooming, clear communication, personalization, anticipatory service, teamwork, and empathy. Use it to train and audit front-of-house teams and maintain consistent guest experience.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.