Template

LQA 2020 Porter/Doorman Arrival Checklist

by Solen Quimbert, from the Community

10+

This LQA 2020 Porter/Doorman Arrival checklist helps hotel front-of-house teams deliver a seamless first impression. It covers doorman presence and acknowledgment, opening car and entrance doors, luggage assistance, valet and car ticketing, escorting and introducing guests at reception, timely luggage delivery, room orientation offers, and professional behaviors such as personalized service, anticipation, clear communication, and teamwork.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Porter and Doorman Arrival Checklist
This hotel porter and doorman arrival checklist helps teams deliver a polished first impression from curb to room. It covers greeting standards, opening car and entrance doors, luggage assistance and tracking, valet car offers, escorting guests to reception with seamless handover, timely luggage delivery to rooms, and optional room orientation. It also includes emotional service standards such as grooming, clear communication, anticipatory service, and professional collaboration.
by Sebastian Armentano, from the Community
Downloads: 10+
Get
Template
LQA AUDIT Porter Doorman Arrival
Porter Doorman Arrival
by Marion te Winkel, from the Community
Downloads: 60+
Get
Template
LQA 2020 Porter/Doorman Departure Checklist
This LQA 2020 Porter/Doorman Departure checklist helps hotels assess service quality at guest departure. It covers porter standards such as response times, luggage collection and care, and transport coordination; doorman functional checks including packing luggage, car door assistance, and farewells; and employee behavioral standards like grooming, clear communication, personalization, anticipatory service, teamwork, and empathy. Use it to train and audit front-of-house teams and maintain consistent guest experience.
by Solen Quimbert, from the Community
Downloads: 0
Get
Template
Porter and Doorman Arrival Checklist for Hotels
This hotel porter and doorman arrival checklist helps teams deliver a polished guest experience from curb to room. It covers greeting with the hotel name, opening car and entrance doors, offering valet service and providing car tickets, assisting with and tracking luggage, escorting guests to reception and introducing them by name, giving clear directions when not escorting, safeguarding luggage in public areas, and delivering luggage to the room within set timeframes. It also includes proper room entry etiquette, placing suitcases on racks, hanging coats, offering a brief room orientation, proposing helpful services, preparing rooms when guests wait, and closing with a sincere farewell.
by Sebastian Armentano, from the Community
Downloads: 0
Get

Hotel Porter and Doorman Arrival Checklist

This hotel porter and doorman arrival checklist helps teams deliver a polished first impression from curb to room. It covers greeting standards, opening car and entrance doors, luggage assistance and tracking, valet car offers, escorting guests to reception with seamless handover, timely luggage delivery to rooms, and optional room orientation. It also includes emotional service standards such as grooming, clear communication, anticipatory service, and professional collaboration.

by Sebastian Armentano, from the Community

10+

Get

Template

LQA AUDIT Porter Doorman Arrival

Porter Doorman Arrival

by Marion te Winkel, from the Community

60+

Get

Template

LQA 2020 Porter/Doorman Departure Checklist

This LQA 2020 Porter/Doorman Departure checklist helps hotels assess service quality at guest departure. It covers porter standards such as response times, luggage collection and care, and transport coordination; doorman functional checks including packing luggage, car door assistance, and farewells; and employee behavioral standards like grooming, clear communication, personalization, anticipatory service, teamwork, and empathy. Use it to train and audit front-of-house teams and maintain consistent guest experience.

by Solen Quimbert, from the Community

Get

Template

Porter and Doorman Arrival Checklist for Hotels

This hotel porter and doorman arrival checklist helps teams deliver a polished guest experience from curb to room. It covers greeting with the hotel name, opening car and entrance doors, offering valet service and providing car tickets, assisting with and tracking luggage, escorting guests to reception and introducing them by name, giving clear directions when not escorting, safeguarding luggage in public areas, and delivering luggage to the room within set timeframes. It also includes proper room entry etiquette, placing suitcases on racks, hanging coats, offering a brief room orientation, proposing helpful services, preparing rooms when guests wait, and closing with a sincere farewell.

by Sebastian Armentano, from the Community

Get

LQA 2020 Porter/Doorman Arrival Checklist

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