Template

LQA 2023 In-Room Dining Checklist

by Abbas Raad, from the Community

This LQA 2023 in-room dining checklist helps hotels evaluate room service performance from order taking to tray removal. Assess response times, menu knowledge, allergy handling, upselling, and delivery within defined timing standards. Review food presentation, freshness, temperature, and local or sustainably sourced options, as well as coffee, tea, and juice offerings. Verify tray and trolley layout, table setting, cutlery and glassware quality, and the removal of single-use plastics. Measure guest interactions with a focus on clarity, confidence, personalization, and anticipatory service. Use this template to standardize audits and improve the guest experience.

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Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
In Room Dining LQA 2020 Checklist
This in room dining LQA 2020 checklist helps hotels assess and improve room service against Leading Quality Assurance standards. It covers order taking, sales prompts, delivery timing, door etiquette, table setup, beverage service, order accuracy, billing, and tray collection. It also evaluates employee grooming and behavior, communication, anticipation, and personalization. Food and beverage criteria include menu quality, dietary options, presentation, freshness, temperature, and beverage offerings. Use it to standardize five star service and enhance guest experience.
by Solen Quimbert, from the Community
Downloads: 20+
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Template
LQA 2023 Breakfast Service Checklist
This LQA 2023 Breakfast checklist helps hotels and restaurants assess the complete breakfast experience. It covers arrival and seating times, menu presentation, coffee, tea and juice service, and order-taking accuracy. Evaluate food quality, temperature, dietary accommodations, and availability of healthy, vegan, gluten-free, and locally sourced options. Review table layout, cleanliness, cutlery and glassware standards, and sustainability practices such as avoiding single-use plastics and using glass water bottles. Measure service speed, refills, billing accuracy, and farewells. Assess staff knowledge, communication, and emotional intelligence including anticipation, personalization, collaboration, and empathy to drive consistent, high-quality service.
by Abbas Raad, from the Community
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Template
In-Room Dining Employee Assessment Audit Checklist
This in-room dining employee assessment audit checklist helps hotel food and beverage teams evaluate service quality and compliance. It covers order taking standards, timing and delivery expectations, in-room setup, guest comfort, confirmation and accuracy of orders, billing presentation, and tray or trolley removal. Behavioral criteria include grooming, clear communication, confident product knowledge, anticipatory service, personalization, teamwork, active listening, and professionalism during challenging interactions. Use this checklist to monitor performance, identify training needs, and improve guest experience across hotel operations.
by Mona Sayfieva, from the Community
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Template
Room Service Quality Control Checklist
This room service quality control checklist helps hotel teams assess every stage of in room dining. It covers call handling standards, greetings and use of the guest name, clear communication, and proactive checks for dietary needs and allergies. It emphasizes anticipatory service, cross department coordination, and professional appearance. Delivery standards include quoted delivery times, correct and complete orders, elegant table setup, beverage service in the room, and seating comfort. Food criteria focus on temperature, freshness, seasoning, portioning, accuracy, and presentation. The checklist also verifies availability of health conscious options, sustainably sourced items, and efforts to reduce single use plastic. Post service steps include timely removal of dishes and returning the room to its original state. The goal is to drive consistent, gracious, and personalized room service that meets brand standards and elevates the guest experience.
by Crisdean Porciani, from the Community
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LQA 2023 In-Room Dining Checklist

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In Room Dining LQA 2020 Checklist

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