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Lounge Service Quality Assessment Checklist

by Learning & Development, from the Community

Downloads: 10+
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Use this checklist to audit airport lounge service quality end to end. Sections cover staff grooming and deportment, greetings and call handling, language skills, check in flow, product knowledge, rapport and feedback. Food and beverage checks include menu mix, presentation, temperatures, replenishment, labeling, and equipment. Ambience and facilities span lighting, seating privacy, Wi-Fi, charging, flight information displays, kids and prayer rooms, and cleanliness. Washroom and shower amenities, water pressure and hygiene are also verified.

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Digitize any process, procedure or policy
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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.