Template

Service Quality Assessment Form

by Joanne Lee Yee Lin, from the Community

10+

Use this service quality assessment form to evaluate guest experiences across lounge, hotel, and food service outlets. The checklist covers environment, facilities and services, food and beverage, grooming and appearance, customer service, and core values or brand promises. Capture observations on cleanliness, comfort, staff presentation, efficiency, and language proficiency. Submit results to learning and development teams to consolidate performance reports and drive follow up actions.

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Eliminate mistakes made by paper-based processes

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Food and Beverage Service Audit
This Food and Beverage Service Audit checklist helps restaurant and hotel teams evaluate end to end service quality. It covers greeting and welcome, menu knowledge, beverage recommendations, order taking and repeats, delivery timing, table marking and maintenance, accuracy of food and drinks, and quality checks after two minutes or two bites. It also assesses dessert and coffee service, pre bussing, and check presentation, ensuring a consistent, friendly experience. Use it to coach staff, standardize service steps, and monitor guest satisfaction across shifts and outlets.
by Tracy Grady, from the Community
Downloads: 20+
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Template
The Bistro Restaurant Efficiency Form
Assess restaurant performance across every step of service with this comprehensive efficiency form. Evaluate staffing, FOH readiness, host greeting, seating, beverage and food service, presentation, secondary services, dessert service, billing, and bussing. Score cleanliness, safety, and food quality, and capture A plus hospitality moments. Measure team skills, table visits, and manager efficiency to drive consistency and guest satisfaction.
by Jan Urbano, from the Community
Downloads: 10+
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Template
Restaurant Efficiency Form
Use this comprehensive restaurant efficiency form to evaluate front-of-house staffing, host and seating standards, beverage and food service, presentation, table maintenance, hospitality, and manager effectiveness. The checklist guides teams through each step of service, with clear criteria and scoring to measure consistency, guest experience, cleanliness, safety, and food quality. Ideal for managers and supervisors to coach team members, identify gaps quickly, and maintain brand standards across shifts.
by Raul Bolledo Jr., from the Community
Downloads: 10+
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Template
RESTAURANT LQA 2020
A detailed quality assessment framework for restaurant operations, encompassing every aspect of the dining experience from initial reservation to farewell. The checklist evaluates service standards across multiple categories including reservation handling, guest arrival protocols, table service efficiency, beverage service quality, staff behavioral standards, food presentation and quality, and restaurant ambiance. It sets specific time-based performance metrics and detailed service requirements to ensure consistent, high-quality guest experiences. The assessment covers both technical aspects like service timing and temperature control, as well as soft skills such as staff interaction and anticipatory service. Special attention is given to dietary requirements, wine service protocols, and guest comfort factors, making it a comprehensive tool for maintaining excellence in restaurant operations.
by Solen Quimbert, from the Community
Downloads: 50+
Get

Food and Beverage Service Audit

This Food and Beverage Service Audit checklist helps restaurant and hotel teams evaluate end to end service quality. It covers greeting and welcome, menu knowledge, beverage recommendations, order taking and repeats, delivery timing, table marking and maintenance, accuracy of food and drinks, and quality checks after two minutes or two bites. It also assesses dessert and coffee service, pre bussing, and check presentation, ensuring a consistent, friendly experience. Use it to coach staff, standardize service steps, and monitor guest satisfaction across shifts and outlets.

by Tracy Grady, from the Community

20+

Get

Template

The Bistro Restaurant Efficiency Form

Assess restaurant performance across every step of service with this comprehensive efficiency form. Evaluate staffing, FOH readiness, host greeting, seating, beverage and food service, presentation, secondary services, dessert service, billing, and bussing. Score cleanliness, safety, and food quality, and capture A plus hospitality moments. Measure team skills, table visits, and manager efficiency to drive consistency and guest satisfaction.

by Jan Urbano, from the Community

10+

Get

Template

Restaurant Efficiency Form

Use this comprehensive restaurant efficiency form to evaluate front-of-house staffing, host and seating standards, beverage and food service, presentation, table maintenance, hospitality, and manager effectiveness. The checklist guides teams through each step of service, with clear criteria and scoring to measure consistency, guest experience, cleanliness, safety, and food quality. Ideal for managers and supervisors to coach team members, identify gaps quickly, and maintain brand standards across shifts.

by Raul Bolledo Jr., from the Community

10+

Get

Template

RESTAURANT LQA 2020

A detailed quality assessment framework for restaurant operations, encompassing every aspect of the dining experience from initial reservation to farewell. The checklist evaluates service standards across multiple categories including reservation handling, guest arrival protocols, table service efficiency, beverage service quality, staff behavioral standards, food presentation and quality, and restaurant ambiance. It sets specific time-based performance metrics and detailed service requirements to ensure consistent, high-quality guest experiences. The assessment covers both technical aspects like service timing and temperature control, as well as soft skills such as staff interaction and anticipatory service. Special attention is given to dietary requirements, wine service protocols, and guest comfort factors, making it a comprehensive tool for maintaining excellence in restaurant operations.

by Solen Quimbert, from the Community

50+

Get

Service Quality Assessment Form

About author

You might also like

Food and Beverage Service Audit

The Bistro Restaurant Efficiency Form

Restaurant Efficiency Form

RESTAURANT LQA 2020

You might also like

Food and Beverage Service Audit

The Bistro Restaurant Efficiency Form

Restaurant Efficiency Form

RESTAURANT LQA 2020