JITB - W5 - FY21 - Observation checklist

This document serves as a comprehensive operational checklist for restaurant quality control and service standards. It covers multiple areas including drive-thru operations, customer service protocols, food preparation standards, and team management. The checklist evaluates key performance metrics such as greeting times, order accuracy, food quality specifications, and operational excellence. Special attention is given to specific menu items like the Triple Bacon Cheesy Jack Combo and Jacks Roost Fries, ensuring proper preparation and presentation. The document also addresses management responsibilities, including team deployment, training certification, and quality control measures. Temperature controls, hold times, and food safety standards are thoroughly detailed, making this an essential tool for maintaining consistent service and product quality across restaurant locations.

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