JITB - Observation Checklist - Window 4 - FY21

This document serves as a comprehensive operational checklist for restaurant quality control and service standards, specifically focusing on drive-thru operations and food preparation protocols. It covers multiple areas including guest service procedures, order accuracy, food quality standards, and shift management requirements. The checklist evaluates key performance metrics such as greeting times, order verification, food temperature maintenance, and proper assembly procedures for various menu items including Popcorn Chicken, Cheddar Biscuit Breakfast Sandwiches, and Mac & Cheese Bites. It also addresses operational standards for oil management, holding unit temperatures, and team member training certification. The document ensures consistency in service delivery and product quality across different restaurant locations while maintaining specific regional requirements.