JITB - W4 System and Test Events - Observation Checklist

This document outlines a detailed quality control checklist for Jack in the Box Window 4 operations. It encompasses key areas including drive-thru customer service standards, product specifications for items like popcorn chicken and loaded fries, operational excellence metrics, and shift management protocols. The checklist evaluates customer greeting procedures, order accuracy, product preparation standards, holding times and temperatures, and overall shift management effectiveness. It serves as a crucial tool for maintaining consistent service quality, food safety, and operational efficiency. The document includes specific metrics for order-to-delivery times, product holding procedures, and team member training verification, ensuring compliance with company standards and optimal guest experience.

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