JITB Observation Checklist: 499 Triple Bonus Jack
by David Ramirez, from the Community
This Jack in the Box observation checklist guides mystery shops and managers through a full evaluation of a QSR visit. Audit drive thru service, upselling, order accuracy, packaging, product quality for burgers, fries, tiny tacos, and fish sandwich, speed of service, payment handling, and receipt. Inspect dining room, restrooms, and back of house cleanliness, POP compliance, and drive thru lane condition. Verify training posters and job aids, staffing levels, forecasting, build to and continuous cooking practices. Record times at menu board, window, and order completion, and capture comments and recognition.
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