Template

Mystery Shop and Shift Management Cleanliness Checklist

by Kip Sele, from the Community

10+

This restaurant mystery shop and shift management checklist helps assess guest standards, drive-thru and lobby cleanliness, and end-to-end food safety practices. Evaluate greeting and order accuracy, speed of service, condiment fulfillment, and product quality. Review lobby, restroom, and exterior cleanliness, plus HACCP, sanitizer strength, temperatures, gloves and handwashing, storage, labeling, and cross-contamination controls. Verify security and safety readiness, including evacuation plans, fire systems, slip-resistant footwear, and cash handling. Guide team leadership on stocking, station readiness, labor and breaks, coaching, waste control, and end-of-shift tasks.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Mystery Shop and Shift Management Cleanliness
This comprehensive restaurant checklist supports mystery shop evaluations, shift management, and cleanliness standards. Use it to assess guest greeting and order accuracy, drive thru speed and presentation, lobby and restroom cleanliness, and back of house hygiene. Food safety items include hand washing compliance, sanitizer strength, temperature controls for grills, fryers, protein holding, fridges and freezers, and proper storage and labeling. It also covers staff hygiene, pest control, permits, and corrective actions. Shift leadership prompts include stocking, build to charts, coaching, labor variance, break scheduling, and waste counts. Safety and security checks address lighting, evacuation plans, fire systems, slip resistant footwear, cash handling, and back door procedures.
by Kip Sele, from the Community
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Restaurant Food Safety and Shift Management
Use this operational checklist to uphold food safety, cleanliness, and smooth shifts in quick-service restaurants. It covers lobby and drive-thru presentation, guest experience, and detailed sanitation practices including handwashing, sanitizer strength, glove use, and allergen procedures. Temperature control sections guide grill, fryer, holding, refrigeration, and shake machine checks. Storage and labeling standards help prevent cross-contamination and waste. Security and safety items include lighting, back-door control, cash handling, evacuation plans, and fire equipment. Shift leadership focuses on stocking, build-to charts, fryer maintenance, coaching, communication, and labor management. Ideal for team leaders to audit performance and maintain compliance.
by Kip Sele, from the Community
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Template
Restaurant Mystery Shop Checklist
This restaurant mystery shop checklist helps assess quick service and dine-in experiences end to end. Evaluate greeting and order taking, suggestive selling, order accuracy, and receipt confirmation. Time key moments from order to pickup, and review drive thru or curbside as needed. Inspect presentation standards for sandwiches and fries, verify food temperature and taste, and confirm condiment offers. Check cleanliness of counters, floors, tables, and self-serve areas. Observe cashier attentiveness, eye contact, and use of check back trays to ensure consistent guest satisfaction.
by Brent Bolden, from the Community
Downloads: 10+
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Mystery Guest Standards Assessment
Use this mystery guest standards assessment to evaluate quick service restaurant performance across key areas such as order accuracy and completeness, food quality and temperature, friendliness during ordering, facility cleanliness, and speed of service. Items include condiments and receipts, burger and fry temperatures, team member greeting and thanks, restroom hygiene, exterior and drive thru upkeep, and multi‑car timing. Ideal for audits and training to elevate guest experience.
by Teresa Hale, from the Community
Downloads: 20+
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Mystery Shop and Shift Management Cleanliness Checklist

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