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Mystery Shop and Shift Management Cleanliness

by Kip Sele, from the Community

This comprehensive restaurant checklist supports mystery shop evaluations, shift management, and cleanliness standards. Use it to assess guest greeting and order accuracy, drive thru speed and presentation, lobby and restroom cleanliness, and back of house hygiene. Food safety items include hand washing compliance, sanitizer strength, temperature controls for grills, fryers, protein holding, fridges and freezers, and proper storage and labeling. It also covers staff hygiene, pest control, permits, and corrective actions. Shift leadership prompts include stocking, build to charts, coaching, labor variance, break scheduling, and waste counts. Safety and security checks address lighting, evacuation plans, fire systems, slip resistant footwear, cash handling, and back door procedures.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Mystery Shop and Shift Management Cleanliness Checklist
This restaurant mystery shop and shift management checklist helps assess guest standards, drive-thru and lobby cleanliness, and end-to-end food safety practices. Evaluate greeting and order accuracy, speed of service, condiment fulfillment, and product quality. Review lobby, restroom, and exterior cleanliness, plus HACCP, sanitizer strength, temperatures, gloves and handwashing, storage, labeling, and cross-contamination controls. Verify security and safety readiness, including evacuation plans, fire systems, slip-resistant footwear, and cash handling. Guide team leadership on stocking, station readiness, labor and breaks, coaching, waste control, and end-of-shift tasks.
by Kip Sele, from the Community
Downloads: 10+
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Restaurant Food Safety and Shift Management
Use this operational checklist to uphold food safety, cleanliness, and smooth shifts in quick-service restaurants. It covers lobby and drive-thru presentation, guest experience, and detailed sanitation practices including handwashing, sanitizer strength, glove use, and allergen procedures. Temperature control sections guide grill, fryer, holding, refrigeration, and shake machine checks. Storage and labeling standards help prevent cross-contamination and waste. Security and safety items include lighting, back-door control, cash handling, evacuation plans, and fire equipment. Shift leadership focuses on stocking, build-to charts, fryer maintenance, coaching, communication, and labor management. Ideal for team leaders to audit performance and maintain compliance.
by Kip Sele, from the Community
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Floor Certification Checklist (Restaurant)
Use this floor certification checklist to evaluate restaurant operations across food quality, sanitation, guest service, and cleanliness. Sections cover temperature control, holding times, cross-contamination prevention, dishwashing, sanitizer concentration, workstation hygiene, and spill prevention. Front-of-house items include greeting standards, order accuracy, suggestive selling, lobby upkeep, restrooms, and drive-thru areas. Management criteria address leadership, pre-shift planning, team communication, and uniform compliance. Capture notes, photos, corrective actions, and signatures to ensure consistent, safe, and high-quality service every shift.
by Breanna Bryan, from the Community
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Mystery Guest Standards Assessment
Use this mystery guest standards assessment to evaluate quick service restaurant performance across key areas such as order accuracy and completeness, food quality and temperature, friendliness during ordering, facility cleanliness, and speed of service. Items include condiments and receipts, burger and fry temperatures, team member greeting and thanks, restroom hygiene, exterior and drive thru upkeep, and multi‑car timing. Ideal for audits and training to elevate guest experience.
by Teresa Hale, from the Community
Downloads: 20+
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Mystery Shop and Shift Management Cleanliness

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