Практический чек-лист для контроля работы хостес. Инструмент для менеджера смены, охватывающий ключевые стандарты сервиса: внешний вид униформа, волосы, руки, обувь, бейдж, гигиена, макияж и украшения; встреча и коммуникация с гостем приветствие, представление, информирование о комплексе и предстоящих мероприятиях; сопровождение гостей к месту услуги; финальное прощание и получение обратной связи. Подходит для ежедневных проверок и выравнивания стандартов фронт офис команды в ресторанах и гостиницах.
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